Chang Lee

Do not go here unless you want to be overcharged. My insurance company was billed over $1,100 for just 2 office visits and I paid $230 in addition to that. When I requested a refund for the overpayment the office gave me the run around and outright lied to me several times about what insurance covered. And, they will tell you that they have to keep your credit card on file. After my first 2 visits when I didn't return they called me saying I owed them over $200 more! Additionally, Chang Lee lacked professionalism during my first visit when he seemed very hyper and laughed numerous times as I discussed my symptoms. I overlooked this at the time but thought very inappropriate and almost did not return for a second visit. But I decided to give him a second try. It was after the second visit that I decided this was not the acupuncturist I wanted to see and now I know my intuition was correct. Very unprofessional front desk. Very bad billing practices. I spent an inordinate amount of time going through insurance records and trying to "prove" a refund was due only to have the office manager argue with me each time, even though I emailed copies of the insurance records. Both visits they asked for me to pay a higher amount than my copay, which I did, then asked for me to pay for X-rays saying insurance company usually doesn't pay, so I did. Then my insurance company paid for all. When I emailed screenshots from the insurance company I got no reply so I sent another email and asked for a response and here is what I got: "Due to not cooperating with us in answering our calls we will not discuss this on email. This terms should be discuss in a proper manner. When you are able to discuss it with us you are more than welcome to call our office at the number below. In our office we take great pride in the services we render to our patients. There was no proper discussion so they will be no final decision." Seriously??? What professional doctor's office sends an email like that??? First, I had no idea they called because they didn't leave a message. Second, why couldn't they just respond to my email? When I called and asked the office manager why she didn't leave a message she lied and said my voicemail box was full. It's never been full and I checked again and it wasn't. There are too many professional and better acupuncturists and functional medicine practitioners in Dallas where this kind of nonsense doesn't happen. Save yourself the hassle and take your business elsewhere.
Apr 2nd, 2023

Jan 6th, 2023

Oct 3rd, 2022