Bank of America (with Drive-thru ATM)

Had a great experience at this bank. Great service, Anthony was super nice and took the time to trouble shoot our issues.
Nov 20th, 2023

I echo what the previous reviews said. These people dont know what they do or do not do. I have interaction with 3 people. None has customer service skills. They will shuffle you from one to another. We have several business accounts with them. I rarely go to any branches. This one encounter made me want to move all the money out. Judging from the previous reviews, they have done nothing to improve their service here. I am still waiting..
Sep 14th, 2023

Had the absolute best experience here. This bank actually makes you feel welcomed, Francisca was amazing she was very patient and understanding with my husband and I and explained everything very well and was very accommodating to our needs. It was an overall great experience.
May 7th, 2023

The truth is that everything has changed when a lady left, everything is very good.
Dec 3rd, 2022

I had an horrible experience and the customer service was unprofessional from the time I enter the door at this location. I was greeted by an Hispanic lady She ask how can she help me , I mentioned that I need to cash a check and am not a member. She then tells me that she can not cash a check for the amount because am not a member . I tell her thats not true. If the issuing bank operates a local branch, you can cash the settlement check at the issuing bank. You must present two forms of identification that can include a driver's license or a state-issued identification card. She still said no. At this point I ask for a manager and something saying that non members can not cash a settlement check at the issuing bank. I waited 30 minutes for a manager to walk out. And when he did he was rude and unprofessional to the point I called my lawyer To let him know that the bank is not willing to cash the check he just issued me and am feeling discriminated . The Hispanic manager interrupted my conversation to proceed to cash my check . He never apologized for the disrespectful and embarrassing experience in front of the customers that were waiting in the lobby. I return today to received my receipt of the transaction that I never received and its taking all of 45 min .
Jun 5th, 2023