Bank of America (with Drive-thru ATM)

Apr 29th, 2023

Mar 28th, 2023

Very disappointed with the customer service. The Financial Center Manager Herman needs to be more understanding. I stoped to show the Identification for the account that I opened online for my son, just like the email states and but he kept insisting that I needed to schedule an appointment. I even called the customer service number to verify I didnt needed an appointment. The email doesnt states nothing about scheduling an appointment. Right before me there was a gentleman that had questions regarding Zelle without appointment and he was able to help him but he didnt wanted to see us??? I didnt mind waiting at all but he was very rude that kept saying that we needed an appointment. BOfA has been disappointing lately and they dont care about the customer service at all
Mar 22nd, 2023

I went to Bank of America on 2-14-2023 at 6750 Greenville ave , I went to cash my check and I asked the teller could I use there restroom and where was it located and he told me where it was I finished up with him and went towards the direction he sent me I didnt see it so I asked the lady who was a greeter name (Griselle ) where the restroom was located she said quote IT IS OUT OF ORDER I said out of order so I went back to the teller and I said I thought you said that the restroom was available and he said it is available. We have one that did not work and we have one that does work so I went back over to the greeter Griselle , and I ask her her name she told me and I said, I thought you said the restrooms was out of order and she didnt say anything. She just stood there like a deer in headlights. I called and made a complaint because I feel like I was discriminated against because I am a black Woman to make matters worse Im on medication that causes me to have to go to the restroom frequently, and I do believe that it was discrimination at that particular branch, and I will not be opening up a bank account with Bank of America until they change their racist views and policies, and that other cultures are more respected.
Feb 11th, 2023

Sadden how Bank of America continues to fail in every way possible. The customer service continues to drop, and the Tellers and Lobby Leaders continue to be rude. Every center I have stepped into this continues to happen. Anyone reading this switch to Chase Bank, trust me, you will be happier with the customer service, and most of all, you will feel welcomed and appreciated for being a valued client.
Jan 19th, 2023