Truist

When I opened my accounts, I honestly believed my banking nightmares were over. Please make sure you ask about the fees associated with their accounts because I wasn't informed correctly and I had fees being charged. I opened 3 accounts and the banker informed me that as long as I had $500 in any of the accounts, there would be no fees. Also, she told me I would be reimbursed 4 monthly atm fees regardless of the atm. To this day, the fees have not been reimbursed. This is disappointing. Also, your checks will be placed on hold for weeks, the accounts don't show your full deposit and it causes a lot of confusion. I'm considering going back to Chase even though their minimum balance is higher. They at least are completely transparent where your money is. The not showing your full deposits causes so much confusion. I was reimbursed the maintenance fees but it's still frustrating and it made me angry that I was not explained correctly about the fees associated with each account. My banker was Paulette and she's a nice person don't get me wrong but when it comes to money, there should always be transparency.
Jan 23rd, 2024

Unfortunately, I had a very negative experience getting the runaround with empty promises and endless communication delays and then finally was left high and dry with no response about my loan application that I was told was nearly a sure thing. Sadly, I have to relate that you should avoid working with the branch manager Joey Melin at any cost. I dont think you can trust a word that he says and he is highly unreliable.
Nov 11th, 2023

This bank is the best Truist bank that I have ever went to!! Joey and the Cashier was so helpful!!
Dec 21st, 2022

Jonathan was very friendly and helpful. It was also nice to meet Joey Melin Branch Leader. Positive and energy full Branch. Thank you.
Sep 30th, 2022

They will gladly take your money to open an account but leave you no way to access that money until your card shows up a week later. Walking around with cash money is not okay and shouldn't be excepted of you.
Aug 24th, 2022