Southwest Auto

I'm giving SW 3 stars for the cleanliness and communication. I was using them for all of my fleet vehicles here in Dallas (not to mention the referrals I gave them) until the last transaction regarding check engine light that turned up after it was picked up by one of my employees. Long story short, businesses sometimes will have an opportunity to choose doing the right thing versus doing things right. I gave them an opportunity do so, and chose to lose me. I hesitated to even provide a review, slept on this thought for quite awhile now. Finally found 60 seconds of my time, decided to write my 2 cents here giving a rating of 3 stars and not 1 because I want to be fair and more importantly, do the right thing.
Apr 9th, 2024

Brought my truck in for an oil change and squeaky brakes. I told them I had just replaced the rotters and pads. The pads didn't come with new clips so I reused the old ones, I was trying to give them all the info on the brakes. They charge $150 and all they did was a visual inspection and told me they could clean the breaks but no guarantee that would fix it. For $150 they should have at least checked the clips and cleaned them, not just told me this was the recommendation. They had my truck for two days and billed me almost $400 for basically just an oil change. With the wrong oil mind you. I removed the brakes myself and found one of the clips that holds the pad in place was broken. It would have been nice if the $150 they charged me included an actual inspection by removing the brakes and finding the problem. I will not be bringing any of my vehicles back. This isn't the first time they have done this, made excuses of why they can't fix things but charge me anyway. $150 to tell me the brakes need to be clean isn't a diagnosis.
Mar 27th, 2024

Great service that equals and often exceeds what a dealer provides at fraction of the cost. I feel it often exceeds as they are very honest and do not recommend unnecessary or excess services. Great job fixing the air conditioner. Update: March 2024 - still the same great service on my moms 2001 Mercedes. Their diagnostic and repair service is fantastic. 100% better service and price than the dealer. I highly recommend Southwest Auto.
Mar 23rd, 2024

I had a nice experience taking my car in for brake service. The car stops and slows as it should now, smoothly. I definitely appreciate the service and care that they put into my vehicle.
Mar 13th, 2024

I highly recommend Southwest auto for your vehicle repair. Recently, they handled my transmission leak on a 3500 Mercedes Diesel Sprinter Van/Camper. They were efficient, fairly priced, and Cory at the front desk was very communicative during the repair process. They handled the warrantee coverage for me and got me back on the road quickly. I cannot say enough how pleased I was with the service they provided.
Mar 9th, 2024