Bengal Automotive, LLC

Dec 2nd, 2020

We have used Bengal Automotive for years. Both for our 2005 Mercedes Benz C320 and our 1986 Nissan 300ZX. They are extremely professional. The services that are needed are clearly articulated as well as the cost of service. The work has always corrected whatever problem had occurred and we have never had to take a car back because something was done incorrectly. We use them for all our service on these cars from oil changes to engine repairs. Highly recommended. Services: Check engine light diagnostic, Engine repair, Electrical, Tuning, Oil change, General repairs & maintenance
Nov 30th, 2020

Great customer service and convenience.
Oct 1st, 2020

They were recommended by Park City Audi. Great service for more than 10 years on my TT.
Sep 16th, 2020

While I took my Acura to “Marshall Motors” for everything for about 10 yrs & spent thousands , the service & professionalism was always the best . I had not been back n a few years with my now BMW . While I feel I’m actually reasonable & understanding that things happen & come up I had a terrible experience today . I dropped my car off @ 10 am ( arranged in advance by Josh ) for an oil change that was to take 1-1.5 hrs . Between 1-2 pm (3-4 hours later ) having heard nothing I called with no answer , I Text without a reply , waited a bit ( closer to 2) called again ( we are now 4 hours later keeping in mind I had an apt ) he said should be starting the oil change shortly . He was pleasant but said it should be 1-1.5 hours ( but I thought ok that clearly means 2 hours @ this Point.))) Fast forward 2:15 later , @ 4:15 I call . No answer ..... I text @ 4:21 being nice but direct asking when can I expect my car , I had no idea an appt for an oil change @ 10 am & now 6 .5 hours later the service is not complete . Around 5:30 Josh called , while he was very apologetic & pleasant I just assumed there would be a decent discount for the sake of principle . Things happen and come up but we realize the experience wasn’t the best was kinda what I was thinking BUT Not the case . I was told NEXT Time I come in I will receive a discount , perfect example of the principle of the gesture of a discount would have smoothed this over & I wouldn’t be leaving this negative review . It’s 5:42 pm. I left my car @ 10 am for an oil change & I still don’t have it . I wouldn’t have loved the news but had Josh been more upfront and reached out to me rather than me having to reach out to him some times with no answer & a delay in response to text communication and being totally upfront would have made this a little better experience . I likely won’t go back , it would take a lot for me to go back but I’ve never had any car I’ve waited 8 + hours for an oil change in my life . To me as reasonable as I can be I found this to be unacceptable. It’s really not about the $ & I just assumed a discount would be offered . I never leave bad reviews but 8 + hrs for an oil change, VERY poor communication & then no discount offered when I’ve done business here for many years I’m very disappointed. Don’t recommend .
Sep 4th, 2020