United Heritage Credit Union

Tanya and eli are amazing ! Helped me through a fraud very excellent!
Oct 22nd, 2023

They're initially nice to new customers. As noted in other posts, if you're an existing customer with a problem, they won't help solve it. They'll even go so far as to be rude and give you the runaround.
Aug 15th, 2023

The common perception of a local banking institution is that they are customer obsessed over their community. My experience with UHCU is they are no different than the transnational banks. You will drown in fees with them. Go somewhere else.
Jan 12th, 2023

I recently had a fraud charge on my account, it's been an absolute nightmare getting a refund. After it was refunded, they claimed it wasn't fraud, then charged my account. If it's a charge I didn't make, then it's fraud. The fraud department kept saying "if they didn't provide the services that's different but we can't help with that now". I never said they didn't provide the services, that was just their nice way of saying they believe I made the charges and don't care what I have to say anymore. Time to find another credit union/bank.
Aug 30th, 2022

Worse bank ever!! RUN!! Do not bank here. Every visit to the branch to make a simple deposit took 40 minutes. They make you wait for someone to process it in the back with the drive thru tellers. Anytime you call for help they will tell you to come to the branch. The online website never works. Simple transfers from one account to another had to be done over the phone and no one could explain why it didn't work online. The fees are ridiculous for a credit union. You are required to open a multitude of additional accounts that will not import into Quickbooks or Quicken correctly. When you call for help no one will help you. To do simple bank wires, they require that you go into the branch or fill out a PDF and FAX IT!!! They are decades behind what other tech savvy banks can offer. Luckily, I have a great bank to move to that I wish I had never left. What a terrible mistake it was to choose this bank. Biggest time sucker!
Mar 5th, 2023