Stephanie Donnell - Austin Mortgage Lender

Stephanie did an awesome job helping us close on our home. She ensured all of our documents were completed in a timely manner, as well help answer all of our questions. We highly recommend using her services. UPDATE - My review above was from 2018, we just bought another home in 2024. Again, we used Stephanie to help us with our loan and she was outstanding. She's really in this to build a long term relationship and my wife and I appreciate that. Stephanie took my call (late at night) multiple times and helped me find answers to my questions. We standby our review 6 years ago that she is your GAL when it comes to lending!
Jan 15th, 2024

Stephanie was so responsive every time I had a question. She even made the time to go over all of the math with me to help me determine if a refi was financially beneficial, explaining how many years it would take to "break even", and how many years I would need to stay in my house to make the refinance worth it.
Feb 1st, 2023

Stephanie is super knowledgeable and helped make buying our home easy! She is patient and answered all of our millions of questions. Shes a real pro and i cannot recommend her high enough!
Dec 4th, 2022

Very professional and trustworthy!
Jun 23rd, 2022

Having gone through the recent house buying madness that happened in 2021-2022 Ive had a few loan experiences. As one should do, I shopped around for lenders (at least 4 different ones) and Stephanie was the only one that went above and beyond, providing personal attention and research for my special homestead case. When you have a couple of hundred thousand on the line, you want to be happy with your purchase on every level, and Stephanie Donell gave me such peace and mind. It was a wonderful experience. Stephanie and her team were very personable, responsive and worked around the clock, especially when it came close to closing escrow. She hopped on video/phone/email a couple times anytime I had questions and I never felt like a transaction. She was so patient, sweet and warm, but most importantly she was experienced and knowledgeable. If I had a question she did not have an immediate answer to, she always circled back and answered after doing some research. On the day we closed escrow, Stephanie sent the cutest leather keychain with embossed lettering home sweet home which I found to be such a sweet and personable touch. What I found particularly impressive was that even after escrow closed, and we were settled in, the relationship was not over. Her company invested in software (Homebot) which sends an update once a month to keep us updated on the house value along with money saving tips. She always encouraged me to reach out if I had any questions, and about almost a year later, she followed up and gave me an advance heads up on what to expect for property taxes. She even personally helped me calculate estimated property taxes for 2023 so that there would be no surprises when the time come to pay. I highly recommend Stephanie for loan services and if and when the time comes again to purchase another home in Austin, I will definitely use her again!
Aug 31st, 2022