Baylor Scott & White Clinic - Austin Oak Hill

Hours

Saturday:
Closed
Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Chamber Rating

3.1 - (33 reviews)
17
0
0
1
15
Read Our 33 Reviews

Chamber Rating

3.1 - (33 reviews)
17
0
0
1
15
  • Samantha Zapata

    First time coming to the Oak Hill location usually go to the Buda location but needed bloodwork done right away & this location was the only one that availability. Lady in the front lobby with black hair & bangs working on Monday Jan 22, 2024 at around 3:15 was so damn rude when I asked her where the lab was. She pointed at the sign on the elevator door & said in a rude tone that the lab was on the second floor as if I am suppose to know that. Then had the audacity to be shaking her head as if I was incompetent. Most people arent feeling their best or have a lot on their mind when they come here & to get attitude & be talked to that way is absolutely unacceptable. If you dont like your job then find somewhere else to work!
    Feb 7th, 2024

  • Lincoln Russell

    A tad lengthy, but worth reading before you consider going here- I went to this ER for a kidney stone. The attached image was my arm 4 days later. My wife was concerned I may get a blood clot and so I went back by the same ER desk to ask if someone could look at it, to make sure they did no major damage to my arm on the previous visit. This was all due to the administering IV nurse. They looked and said it would be okay, then billed me around $1,500 for stopping in. I was told by BSW billing not to worry and that it would be credited. Not only was it not credited, I had to file an appeal. Their "Patient Relations" team sent a letter which, in fairness, did accurately relay the circumstances of my visit. But, still concluded with them wanting the $. To paraphrase, "Yeah, you're not wrong. We did all that, but why don't you just go ahead and pay us anyway." I drove to the hospital again to find someone in admin, and ask him to explain what was happening. He emailed patient relations in a different location and they ignored him. I then had to file a complaint with TX's Health and Human Services Dept. They assured me BSW had to investigate this and respond within 30 days. That was over 3 months ago. I still have received nothing. And, since they can negatively impact your credit for nonpayment, I had to pay them. The cost of litigation outweighs the cost of payment, which is what BSW banks on. This is blackmail with diminished credit being the threat. I reasonably feel I was extorted by BSW. My family, all of whom had been treated by Dr's and clinics at BSW at some point, will not return. And, in the ultimate of ironies, my company's insurance agent recommended I move our company plan in '24 to a BSW health insurance plan. They actually have this. And, it costs less than the alternatives. I told them there was no way in hell I would subject our people to only being allowed treatment from them, and it was due solely to this incident. So, this is an exponential loss for them, due to their insistence on "shaking down" a patient as a result of their negligence. As we have told all family, friends, and employees...never step foot in a BSW facility.
    Jan 5th, 2024

  • Matthew Villareal

    Only have praises for the Urology and Oncology department here. Came in for treatment for testicular cancer and my experience with the teams here have been stellar. Dr Mendelow & her team were fantastic, experienced little to no pain following my surgery and she helped me to navigate the complicated process to select my treatment plans going forward Dr Murray & her team were great. Going through chemo is tough but they were very educational and supportive throughout my time there Infusion team was great! Spending 8 hours a day in the infusion clinic can seem daunting but they always made sure I was comfortable
    Dec 23rd, 2023

  • John Gorman

    I was very pleasantly surprised at how good this place is. The facility itself seems brand new, everything looks like it's in great condition. But the staff really blew me away- everyone had big smiles and seemed to be happy. I can't remember the last time I've had such a nice medical experience. They actually sent me a thank you card- I can't read all the signatures, but I'm grateful for Jennifer, Craig, Kim, Tyler, Amy, Rosie, David, Dr Terraso, Dr Cohen! No one wants to be having a medical procedure, but I would go back in a heartbeat to this place.
    Dec 13th, 2023

  • Joseph Morrow

    Do not send your loved ones here! Incompetent doctors and surgeons that do not know what they are doing.
    Nov 18th, 2023

Read Our 33 Reviews

About
Baylor Scott & White Clinic - Austin Oak Hill

Baylor Scott & White Clinic – Austin Oak Hill offers primary care and specialty services, including breast surgery, cardiology, dermatology, digestive services, emergency care, endocrinology, foot care, general surgery, orthopedics, pain management, rheumatology, urology and women's care. Make your appointment today. The clinic is located on the same medical campus as Baylor Scott & White Medical Center – Austin, which is open 24 hours a day, seven days a week and has an on-site ER ready to serve patients who need emergency care every day of the year, even when the clinic is closed.

Contact Info

Questions & Answers

Q What is the phone number for Baylor Scott & White Clinic - Austin Oak Hill?

A The phone number for Baylor Scott & White Clinic - Austin Oak Hill is: (512) 654-3000.


Q Where is Baylor Scott & White Clinic - Austin Oak Hill located?

A Baylor Scott & White Clinic - Austin Oak Hill is located at 5251 West US Highway 290, Ste 200, Austin, Texas 78735


Q What is the internet address for Baylor Scott & White Clinic - Austin Oak Hill?

A The website (URL) for Baylor Scott & White Clinic - Austin Oak Hill is: https://www.bswhealth.com/locations/austin-oak-hill-clinic?y_source=1_MTQ2NjMwNTctNTQ1LWxvY2F0aW9uLndlYnNpdGU%3D


Q What days are Baylor Scott & White Clinic - Austin Oak Hill open?

A Baylor Scott & White Clinic - Austin Oak Hill is open:
Saturday: Closed
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM


Q How is Baylor Scott & White Clinic - Austin Oak Hill rated?

A Baylor Scott & White Clinic - Austin Oak Hill has a 3.1 Star Rating from 33 reviewers.

Hours

Saturday:
Closed
Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Ratings and Reviews
Baylor Scott & White Clinic - Austin Oak Hill

Overall Rating

Overall Rating
( 33 Reviews )
17
0
0
1
15
Write a Review

Samantha Zapata on Google

image First time coming to the Oak Hill location usually go to the Buda location but needed bloodwork done right away & this location was the only one that availability. Lady in the front lobby with black hair & bangs working on Monday Jan 22, 2024 at around 3:15 was so damn rude when I asked her where the lab was. She pointed at the sign on the elevator door & said in a rude tone that the lab was on the second floor as if I am suppose to know that. Then had the audacity to be shaking her head as if I was incompetent. Most people arent feeling their best or have a lot on their mind when they come here & to get attitude & be talked to that way is absolutely unacceptable. If you dont like your job then find somewhere else to work!

Business Response on Google Jan 12th, 2024
Hi Samantha, we do take your feedback seriously and would like to learn more. If you're interested in speaking with a representative, please submit your information to us here, https://bit.ly/ContactUsBSWH.

Lincoln Russell on Google

image A tad lengthy, but worth reading before you consider going here-
I went to this ER for a kidney stone. The attached image was my arm 4 days later. My wife was concerned I may get a blood clot and so I went back by the same ER desk to ask if someone could look at it, to make sure they did no major damage to my arm on the previous visit. This was all due to the administering IV nurse.
They looked and said it would be okay, then billed me around $1,500 for stopping in. I was told by BSW billing not to worry and that it would be credited. Not only was it not credited, I had to file an appeal. Their "Patient Relations" team sent a letter which, in fairness, did accurately relay the circumstances of my visit. But, still concluded with them wanting the $. To paraphrase, "Yeah, you're not wrong. We did all that, but why don't you just go ahead and pay us anyway." I drove to the hospital again to find someone in admin, and ask him to explain what was happening. He emailed patient relations in a different location and they ignored him. I then had to file a complaint with TX's Health and Human Services Dept. They assured me BSW had to investigate this and respond within 30 days. That was over 3 months ago. I still have received nothing. And, since they can negatively impact your credit for nonpayment, I had to pay them. The cost of litigation outweighs the cost of payment, which is what BSW banks on.
This is blackmail with diminished credit being the threat. I reasonably feel I was extorted by BSW. My family, all of whom had been treated by Dr's and clinics at BSW at some point, will not return. And, in the ultimate of ironies, my company's insurance agent recommended I move our company plan in '24 to a BSW health insurance plan. They actually have this. And, it costs less than the alternatives. I told them there was no way in hell I would subject our people to only being allowed treatment from them, and it was due solely to this incident. So, this is an exponential loss for them, due to their insistence on "shaking down" a patient as a result of their negligence. As we have told all family, friends, and employees...never step foot in a BSW facility.

Business Response on Google Dec 18th, 2023
Hi Lincoln, we understand you've already been in contact with our Patient Relations department, so we will let them take the lead on this. If you have any further questions or concerns, please reach out to them directly.

Matthew Villareal on Google

image Only have praises for the Urology and Oncology department here. Came in for treatment for testicular cancer and my experience with the teams here have been stellar.
Dr Mendelow & her team were fantastic, experienced little to no pain following my surgery and she helped me to navigate the complicated process to select my treatment plans going forward
Dr Murray & her team were great. Going through chemo is tough but they were very educational and supportive throughout my time there
Infusion team was great! Spending 8 hours a day in the infusion clinic can seem daunting but they always made sure I was comfortable

Business Response on Google Dec 10th, 2023
Thank you for sharing your story with us, Matthew. We’re glad our team could provide comfort and support to you during this time. Patient experience is very important to us and we want you to know your feedback is greatly appreciated. Thank you for the shout-outs to the infusion team, Dr. Mendelow and her team, as well as Dr. Murray and her team!

John Gorman on Google

image I was very pleasantly surprised at how good this place is. The facility itself seems brand new, everything looks like it's in great condition. But the staff really blew me away- everyone had big smiles and seemed to be happy. I can't remember the last time I've had such a nice medical experience. They actually sent me a thank you card- I can't read all the signatures, but I'm grateful for Jennifer, Craig, Kim, Tyler, Amy, Rosie, David, Dr Terraso, Dr Cohen! No one wants to be having a medical procedure, but I would go back in a heartbeat to this place.

Business Response on Google Jan 3rd, 2024
Thanks for sharing so much love, John! We're so happy to hear how pleased you are with the care you received at Baylor Scott & White Clinic - Austin Oak Hill. Thank you for the shout-outs to the doctors and staff!

Joseph Morrow on Google

image Do not send your loved ones here! Incompetent doctors and surgeons that do not know what they are doing.

Business Response on Google Dec 5th, 2023
Hi Joseph, we take patient feedback seriously and would like the chance to learn more about these concerns. If you could submit your information here, ‪‪https://bit.ly/ContactUsBSWH, we’d like to have a representative reach out to you directly.

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Overall Rating

Overall Rating
( 33 Reviews )
17
0
0
1
15

Write a Review

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