Embassy Suites by Hilton Austin Downtown South Congress

Susan Black _{on Google}

Apr 5th, 2024

Awesome breakfast buffet each morning, clean and beautiful hotel

Terry Bowler _{on Google}

Apr 5th, 2024

A quick business trip to Austin, TX and this was my accommodations! Great place to stay

Ivan Gavryshko _{on Google}

Apr 5th, 2024

Terrible place with aggressive stuff

gilbert martinez _{on Google}

Apr 4th, 2024

My family is having a Texas staycation at the Hilton downtown Austin . Based off of the pictures online we decided to book here . I called in made a reservation for a suite with two rooms and two king beds . When we arrived the elevators to get to our room didnt work . After trying all three elevators for 15 minutes and 4 kids we went back down and the staff informed us they forgot to mention about one elevator not working and the others you have to use a key to get up to our floor.
Finally we get to our room and its not what I booked , its one king room and a pull out bed , the closet door was broken, the soap dispensers were pulled from the wall and the room wasnt clean. We went downstairs to change rooms and finally got us into what I originally booked but I needed to pay more .
After an hour later I didnt care I just wanted to relax . We get to the next room 7 floors down with all of our luggage and its what I originally booked but it is pretty run down . Holes in the doors, leak in the ceiling , stains and rips on the couch, the furniture is pretty beat up , wall paper is falling off a wall from a leak . I had to double check the name of the hotel I was at because I was wondering if I booked a super 8 motel. Horrible experience, gross rooms for a 500 dollar 1 night stay.