Residence Inn by Marriott Austin-University Area

This was a decent hotel good bit stuff in walking distance (Starbucks , total wines , food places )
Apr 10th, 2024

What a disappointing two night stay this was. Security is clearly an issue. Hotel requires a key card for all areas at all times - even to access the lobby during the daytime. Front entrance is hard to find, since there is no proper signage. Parking is something of a free for all, since it shares space with multiple retailers including a Home Depot. Broken glass all over the parking lot when we arrived. Our room door locked us in and out several times during our two night stay. I imagine thats a fire hazard, not just inconvenient. Neither of the internal doors to the bedrooms closed properly - doors just got stuck in the frame. The best part was on the second night when the WiFi (already pretty weak in the room) just stopped working. Which also meant the TV stopped working. When I called down to the front desk, she simply gave me a number for the hotels WiFi provider (Blueprint) and said I would have to call them myself, since it was only a problem in our room, and the TV maintenance guy wasnt available. She couldnt have cared less if she tried! I travel quite a bit, stay in Marriott hotels a lot, and I have never once been asked to call a service provider to fix an in-room problem! Just weird. The beds were clean and comfortable enough, although the bathrooms needed a deep clean. Shower door frame was filthy. Carpets were not vacuumed well and I kept finding random hair and dust bunnies. Couch (very uncomfortable) and cushions needed a deep clean and some serious stain removal. The AC was incredibly loud and not very effective. Water pressure was very weak in the shower. Traffic noise from the main roads just outside was really loud. Breakfast (not very good, and way too crowded) was out of a lot of items by 8:15am, despite hours being 6-9am. In addition, we were left waiting for hours on arrival for our room, despite being told initially that it would be ready within the hour. Definitely go elsewhere if you can. Absolutely not worth the money, and frankly a very disappointing experience from Marriott.
Apr 8th, 2024

Apr 5th, 2024

Our stay at this hotel was great! It is very clean, modern and comfortable. The bed was comfy and they had the best pillows. The staff was welcoming. The location is great as well. It is located by a lot of food and shopping. We didnt get a chance to go swimming but they do have a pool. We will definitely be staying here anytime we are in Austin again.
Apr 5th, 2024

Super close to the CF clinic. Made it easier for us. The room was very spacious and up to date and comfy. We loved it! Rooms: Love the rooms! Stayed in a studio suite and very spacious. It was amazing. Walkability: Ordered Domino's and walked to get it. Super close.
Apr 3rd, 2024