Ali Bleu Flowers

Such a cute shop! The put together the most unique arrangement for a champagne bottle! Our friends loved it. Highly recommend supporting this local business!
Mar 19th, 2023

Above and beyond for customer service. They have my loyalty.
Mar 15th, 2023

Feb 19th, 2023

Polite and helpful staff, fair pricing, and beautiful flowers.
Feb 18th, 2023

Top Feedback: - Unreliable communication from staff - No email, call, or SMS tracking system for orders - Rude customer service on the phone - I think small orders for birthdays & anniversaries are probably fine if you must shop here, but anything related to wedding or a special events, I highly recommend looking elsewhere. - Overall: You're better off with choosing another local florist, one with better communication, values reliability/the customer, and as a reliable tracking/customer system. Ali Bleu is local, which is why I decided to go with them in the first place to create my wedding bouquet. I love supporting local businesses and it was a no-brainer to go with someone locally. I saw a few great reviews so it was a no-brainer to go with them. However, my experience working with them was not positive and it has been a nightmare. Overall, I never received my wedding bouquet from them with no communication. The Details: While they were working on my order, a winter storm occurred in Austin. For five business days I didn't hear anything from them. No call, no text message, no email. My gut was telling me I wasn't going to hear from them so I tried calling multiple times. I gave them the benefit of the doubt the first few days, but then not hearing from anyone for 4 days about my order (especially a wedding bouquet!!!!) is unacceptable. In the end, I never received my wedding bouquet from them. While I am very empathetic to loss of power or the systems being down because of the weather (if that was the case), many of my other wedding services were in the EXACT situation as them. What was different is those services pulled through professionally by either communicating with me a cancellation right away and/or helping me solve my issue at hand, but Ali Bleu did not. To make matters worse, Ali Bleu claims they called me a week later after I placed my order and left a message apologizing, and I never received a call or a voicemail. Thankfully, H-E-B Saved the Day! Thankfully, on the day of my wedding, I was able to have H-E-B create a last-minute BEAUTIFUL bouquet for me after driving by Ali Bleu and seeing they were still not open (even after the storm had passed...). I wasn't sure how a bouquet from H-E-B- was going to turn out since it was last minute and I usually like to go locally, but not only did H-E-B knock it out of the park, but they created a similar bouquet for half the price Ali Bleu would've charged me. The florist was understanding, accommodating, and super efficient. 10/10 recommend H-E-B if you're either on a budget or looking for a reliable florist. For any other special event I have in the future, I will shop locally elsewhere from Ali Bleu. I wish them the best, and hope no other customer goes through what I went through as my experience unfortunately was awful.
Feb 16th, 2023