Alexan Waterloo

I'm thrilled with the building, the tour and the hospitality from Bryan and Kim. There were some hiccups when I wanted to upgrade from a 1BR to a 2BR unit, but Bryan and Kim were really accommodating and patient with me. I would highly recommend this Hanover team. Excited to move-in to the building and update the review (with the outstanding new views) soon.
Apr 2nd, 2024

Dulla, the maintenance supervisor, provided 5 star service! The type of staff you want to have supporting you in a luxury apartment. Very impressive.
Apr 1st, 2024

Toured this property, didnt sign yet. Beautiful property though, excellent tour with Bryan. Very thoroughly answered all our questions.
Mar 25th, 2024

Amber was absolutely amazing! She showed me all of the amazing things that Alexan has to offer, and I truly cannot wait to move in!
Mar 18th, 2024

Interesting how many five star reviews are from people who have either recently had a tour, just moved in, or don't live here. Come back to us in six months guys. You may find you've changed your tune. I live in a lovely apartment unit in some ways although not without significant issues. A lot of the materials are cheap... my kitchen cabinet finish is peeling off already because of heat from the stove. My water filter has needed changing twice during my tenancy (I have been here a year), last time they charged me $50 sneakily despite me saying 'don't change this if you're going to charge me' and me being the first tenant in the unit.... but so many issues with the building. The new management company, Hanover, came in blowing their own trumpet louder than was necessary promising that they were going to be a total night and day change from the old company (who were, admittedly horrendous), and they've changed very little, certainly not for the better, and in some ways have gone backwards. The amenities which used to be free first come/first served now need to be booked/rented - nobody ever seems to use the speakeasy which was a shame and a cool spot to WFH sometimes - now you need to pay $500 for it. I'm not clear if this a fully refundable deposit, a rental fee, or if it's partly refundable, but it's frankly ridiculous whatever it is. Same with the catering kitchen. The rooftop pool looks amazing when you tour the building, but don't be fooled; they don't heat the water as they promise when you tour it so its virtually unusable outside of May-Sept, the gas is frequently out on the cooker units on the roof and the fire pits, and the whole roof is badly designed on a basic architectural level with the entire pool being shaded most of the day due to the pointless large concrete beams which almost exactly block the sun's passage across the sky. I'm up here now as I write this and it is early afternoon; there a bunch of people (it's 87 degrees) and nobody is in the water because it's freezing cold. Not helped by the sun not being on it and obviously them not warming the pool. The recliners don't recline and the furniture up there is overall a bit of an L. Recently the recycling chute was out for a month or more, when you tour they will tell you 'everything is built to condo specs' and try to tell you noise isn't an issue yet you can hear the clown horn from the construction opposite multiple times a day particularly early in the morning, as well as the music from various local bars. Amenity charge of $175 a month and they don't offer any window cleaning.... Yes - as a previous review said the parking situation is ridiculous and they are absurdly militant about it. My friend was towed despite it being a holiday weekend, in the middle of the night (11-5am) when the trucking company spots were totally unused, the gate the car park stopped working and somebody's car got smashed - but they charge you $150 a month for a spot... The elevators are crap. On the plus side are the maintenance and front desk teams who are very warm and helpful, and the apartment as I say is largely pleasant. I don't think it represents great value here but there are worse places I'm sure. On reflection, I should have gone with Avenir over the road but I'm here now and would consider staying if they addressed some of these issues, partly to avoid the stress of moving for both myself and my animals and also because the location is great for my work but overall a really disappointing experience living here so far. Maybe they will change my mind over the next few months. I hope so as I'd like to stay and avoid the cycle of moving from place to place and there are some things to like about it. With summer coming up maybe the pool will finally warm up....
Apr 4th, 2024