Highlands Hill Country Apartments

This is BY FAR the best apartment complex I have lived in in Austin. The apartments are clean and have open floor plans, grounds are kept impeccable, and the staff is unbelievably amazing. I have never lived in an apartment where the staff has been this friendly and helpful and actually wants to help you. Special shout-out goes to the maintenance crew, especially Nick Flores. He went above and beyond and refused to leave until I was 150% happy with fixing my AC, and that wasn't even the main reason I put in a maintenance request but a "While you're here, would you mind looking at this?" issue. He knows his stuff, was fast, and was thorough. Thank you to him ALL of the HHC staff! Thank you for making this a home and not just a place to lay my head down!
Jul 14th, 2021

Amazing service!
Jun 6th, 2021

Beautiful scenery
Mar 31st, 2021

Honestly, I LOVE living here. Moved in not to long ago and everything has been a breeze. The office staff are so helpful and genuinely kind. They always answer any questions and sooth any concerns I may have - and I often have a lot. I'm so glad I moved here.
Feb 24th, 2021

RUN while you still can! Broken Dryer: We’ve had a broken dryer that has stopped working off and on over the last year. During this time the complex has had to reach out to the third party (whirlpool) to come out and check out the dryer because maintenance couldn't fix it. Well it takes an additional week for whirlpool to make it out here in addition to my maintenance request. To top it off I’ve never been offered compensation for the money my family has spent using the dryers on the property & we’ve never been offered a new dryer. Their response is “it will take longer to get a working dryer.” I put in a maintenance request for the dryer on 4.7.21 the dryer stopped working on the first of MAY 2021. They continue to put a Band-Aid over the situation by not getting a new dryer because our lease is almost up they’re milking it! They also don’t have lights near the washer and dryer on site which is lovely.:) Microwave: Prior to us moving in we were told we would have a microwave in the unit….you guessed it we didn’t. Their response to us not getting a microwave “it was an oversight, our apologies” y’all we got pictures of what our unit would have and the microwave is clearly pictured in the photos. Never were we offered to get a microwave in the unit it was swept under the rug. Amenities: First of all we pay to have a working gym on the property the gym has been out of service as of February. The mailroom door was broken for a month and residents had to go inside the office during business hours for packages and were charged a fee if it wasn't picked up in a certain time. If you have a gym membership, keep it! Parking: Recently the complex sent out an email to residents notifying them they would do a vehicle inspection and tow away any vehicles that are not up to date on registration. The issue is that they don't have visitor parking so visitors will come and visit for days/weeks/months on end without moving their vehicles. Here’s a bright idea: give your residents stickers for their vehicles or have visitor parking or both! Micromanage: This complex wants to micromanage everything you do!! Your porch can consist of the following items: live plants, & outdoor patio furniture. Forget about having an ice chest, sheer sun blockers, and a bicycle. Unit inspections: I don’t have an issue with unit inspections. What I do have an issue with is asking residents to make way for maintenance and to do “housekeeping” so they can access the water heater, fire alarms, fire extinguisher, and leaks. The only thing they have checked was the water heater and NOTHING else besides being NOSY. Referral bonus: Don’t hold your breath on a referral bonus. I moved in March of 2020 my sister moved into her unit in May 2020. I have yet to get a referral bonus. And when I do it’s a whopping $50. Maintenance inappropriate comments: I had to put in a maintenance request, you guessed it for the dryer. One of the maintenance guys asked me what my son's name was (Christian) his response…. “Wouldn’t it be ironic if someone named Christian was an atheist.” Well aren't you pleasant :) If you want to have continuous problems with a working dryer and running up and down for your clothes to find a pair of random undergarments in your load. Along with being micromanaged about what you can and cant have on your porch. To being threatened with having your car towed because your car isn't up to date on registration. Live here!!
May 11th, 2021