Great Hills

Apr 6th, 2024

It actually looks nice until winter storm because the office wasnt knowing emergency maintenance progress in many homes. The busy maintenance guys took four days to have time fixing heating of AC. Then I had to sleep elsewhere for another several days because icy water bursted out from old hose in my dark cold apt. It took six days to dry the apartment with five noisy blowers.
Mar 6th, 2024

I love there nice place
Feb 23rd, 2024

Management seems to forget that people actually live here. Theyre fast when it comes to basic maintenance, but its been almost 24 hours with no water (a basic need!) after there were repairs to a hydrant with little responsiveness and barely any updates. Its been nearly 12 hours without even a simple email update. Unbelievably unacceptable, so be aware of constant water outages for repairs with slow response times if you decide to move here. Its no longer an Austin Water concern but a management problem. Please care more about those that live here and actually do better and be actionable. I genuinely like living here in such a quiet and beautiful part of Austinbesides when this happens.
Feb 7th, 2024

Not a good place to live despite being in a good location, because they don't try, and they don't care. They don't seem to understand this is just their job, but it's our home. Maintenance is generally of very poor quality, the jobs they do are not professional and not much better than I'd have done myself. At one point they even got upset at me for reporting an A/C outage because it was after hours. In the middle of the summer! Trying to get them to do basic safety things like clearing wasps nests, cutting down sagging limbs and leaning, rotten trees, or even just *not spraying water onto the sidewalks to ice them over when it's below freezing* is an exercise in futility. After we had already signed our agreements, they changed the deal, cancelling our contract with our internet provider against our will, and giving us a worse deal that forced us to pay for cable we didn't want or use, and then forcing us to pay $25 a month (i.e. de facto raising rent) for "valet trash" that we don't use b/c the dumpster is a 20 foot walk away. And the plumbing is simply awful - they have to shut off water last-minute about a dozen times a year, yet they won't admit to any long-term underlying issues. They are pretty active monitoring all review sites and sending "oh we're so sorry, just talk to us. ~Community Manager" responses all over - but don't be fooled, talking to them accomplishes nothing. If they only spent some of that energy managing the actual problems, rather than just trying to manage the public online reporting of their problems.
Feb 7th, 2024