Wells Fargo Bank

Stopped by to make a quick deposit inside. This is not my usual branch. The transaction was quick and easy. Was assisted by teller Maria. She was very courteous and pleasant to deal with. No issues.
Jul 22nd, 2023

This Wells Fargo branch has some serious customer care issues. Just as I walked in, an unhappy customer was leaving the branch and no one cared about his frustration. No wonder it's empty compared to other branches. Richboro branch for example is very friendly and happy to see customers. Unfortunately, the Southampton branch continues to surprise with negative attitude towards its customers, they don't want you here. The way they talk to you is as if you owe them. The atmosphere is unfriendly. They must be short stuffed or overworked if they can't find a more competent and nicer person at the register.
Jun 27th, 2023

My daughter and I visited this branch so that she could open her first bank account. What should have been an important financial experience became a lesson in how NOT to present yourself on the job. Our banker, Meaghan, had several questions for her colleagues while trying to open the new account. We sat with her a total of three times, as she didn't seem fully trained and/or knowledgeable on the process and necessary documents. She seemed professional enough, just not especially competent. When we returned a third time with all of the necessary documents, we were stiffly greeted and told that the bank was closing. The gentleman that greeted us was visibly irritated at our return, then became vocally irritated as he went behind the teller line and loudly announced, "Guess who's back?!" clearly alluding to whatever comments had been made after our previous departure. This was extremely unprofessional and not indicative of a competent leader. Meaghan's expression was exasperated, as was her demeanor as she was finally able to open my daughter's account. There was no thank you for your business, congratulations on opening your first account, we're glad you're trusting us with your daughter's financial affairs...nothing. The customer service shown in this branch is less than lacking, showing that these employees can't expect to progress professionally if they can't manage the service expectations at the local branch level. It can't be too much to ask that the employees be irritated at having to work during business hours on their own time, not in front of customers. I am now preparing to close my family's accounts here, which is a shame since my husband has been a customer here for several years.
Oct 24th, 2022

My husband and I came to this Wells Fargo branch at 10:30 on a Saturday. Wanted to open bank accounts. We were told that they only had one banker and he had just started working with a client. The ladies at the front desk didn't know how long it would take. In order not to waste time, we went to another branch of the bank, but everything was busy there. At 11:15 we returned to this branch of the bank, the banker Raja had no clients. We asked him to open the account for us, at least one. It was very important for us and we could not come on a weekday, as we work from Monday to Friday. Raj's bank teller said he had an 11:30 apoitment. We said that we could wait, perhaps the client would not come to the apoitment. He said good. We waited until 11:40, no one came to Raji's bank employee and the employee himself did not come out to us. Then an American woman came, without an apoitment, and Raj's employee came out and began to help her. He didn't even look at us and didn't say anything. We left feeling frustrated as we wasted so much time. Perhaps Raj's employee heard an accent in our English, and realized that we were Ukrainians and did not help us. I don't understand why the banker Raja treats us like that.
May 14th, 2022

Staff was friendly and helpful. This branch was not too crowded or long a wait. You do need a balance to avoid fees. Had a problem but it was resolved. This review is just for the branch, not Wells Fargo as a whole although for both I've rarely had a problem.
Mar 12th, 2022