AAA Philadelphia

Jun 2nd, 2024

I can't believe that on this visit I was treated like a fool. On my last visit I was told that I needed 2 tires. No problem I figured the price and now I'm told I need a third . Don't play with me just to get more money out of me. And I don't have a choice because I'll fail inspection without it.
May 31st, 2024

I have frequented this business several times over the years. I used to like using it. I'm likely never going back. I initially brought my car in for a diagnostic. It had a check engine light on, and I knew it needed at least a purge valve, but expected some other repairs. After the diag, they suggested a few things, some new tires, alignment, spark plugs, valves. No problem. I decide to bring it back a week later and get everything done all at once, about $1500 in total cost. Furthermore, by this point, my left turn signal bulb had gone out, so I asked them to please add that to the work list, both on the phone and in person I said this. Somehow, through the magic of incompetence, they hold my car for a full day, and do NO WORK. NOTHING. I was baffled, and felt burned. I am fully reliant on my car. I waited at a nearby diner for this work and killed a full day. There excuse was that they thought I only wanted to replace the purge valve, and the wrong part came in so they were unable to do so. This after I had two conversations with their "Customer Service" rep outlining that I wanted everything done, and him saying, no problem, we'll have it all done by the end of the day. Their service manager apologized for the miscommunication. We made plans for me to come in a week later. This time, the manager had the correct valve ahead of time, (something I had asked for the last time around, seeing as they had already done a diag a week earlier, knew I was coming back, and should have already had the part.). When I drop my car off, I once again make sure it is clear that I want all the work done, Once again, I let them know that I need the left bulb replaced for my turn signal, as I notice it is not on the work list. The "Customer Service" rep again appears to understand, and says, no problem that's an easy one. This time, they did at least do all of the other work, but forgot about the bulb and didn't say anything. And so of course, through the further magic of life, I got pulled over for having my turn signal out the next day. Hadn't yet noticed that they didn't fix it. I tried to call them to ask if I was charged for that service. It's basically impossible to get a rep on the phone if you aren't making a new appointment. Shameful, and embarrassing for this business. My guess is they only stay open because of the location. Please avoid using them at all costs . As a community we will never have good service from businesses if we continue to patronize them despite them giving us terrible experiences.
May 2nd, 2024

Always professional and reliable
May 1st, 2024

Understaffed in the registration and tags department resulting in long waits and harried staff (although Jennifer was sweet). But the worst was State Inspection in the servicing department- after a five-hour wait beyond my appointment time, they dared to hustle me at closing time saying I needed new wipers, headlight covers scrubbed and brake pads, leaky gaskets, etc replaced and that I would have to leave my car overnight. I paid to Fail and took the car to my Subaru dealer who completed a problem-free inspection in 45 minutes and charged only the State fee.
Mar 26th, 2024