Free People Headquarters

Ordered a pair of overalls. Shipped via Lasership. Got a delivery confirmation with a picture of a signature that was not mine. When I arrived home there was no package. Called customer service and they told me that Lasership does a delivery confirmation before items are delivered.what?!!!! They told me to wait a couple of days. The very next day there was a Free People Movement (I recognized the print on the packaging) bag outside of my apartment door. When I opened the package (which had already been opened) there were 3 used Shein bathing suits in Shein zip bags. Someone had replaced my 100.00 overalls with used Shein clothing!!!! Immediately called customer service to discuss. FYI, no one CARES at their customer service department. At least ACT appalled that something like this could happen. At the end of the call, my overall money was refunded and they told me to just throw out the Shein clothing. Yes I was refunded but, the lack of true customer service was absolutely horrible. Lasership is a scam and their workers are thieves! I love Free People but, if they continue to use this courier service they will lose a customer for life.
Feb 16th, 2023

My FAVORITE designer!! Always unique and great quality!!! Orders ship fast! So many people Always compliment my Free People outfits!!
Dec 11th, 2022

Worlds one of the leading brand
Oct 20th, 2022

I will be disputing my purchase, since 1. Customer service would not refund my purchase, despite the system kicking me into payment without giving me a shipping option. Clearly these people do not care about their customers.
Sep 22nd, 2022

URBN has 0 regard for the customer experience, and will bar customers from ordering from their brands without cause. In Oct 22 I ordered a pair of boots from UO that arrived and were too small. I processed an exchange request and returned the boots in person to the Urban Outfitters store. Meanwhile, in the tracking information from their chosen carrier for the new boots, I was notified that my package was damaged and the item was discarded. I made multiple attempts to contact UO customer service about this issue. Each time I was told that the package needed to make its way back to UO before I was refunded. However, the package was never delivered to me as it was destroyed and discarded during shipping, per their tracking info. Because the item never arrived to me and I was told UO would not refund me even though it had been weeks with no delivery, I disputed the charge with PayPal and they ruled in my favor due to the evidence I provided. Shortly after, I made several attempts to purchase items from Free People (with several items in my Anthropologie cart that I had also intended to purchase) and received confirmations followed by order cancellations. After multiple calls and emails, I was told that I was restricted from purchasing from any of your brands (because their carrier lost the package attempted to ship to me and I was rightfully refunded by PayPal, as UO would not provide me with any answers). Not once was anyone apologetic or compassionate throughout this experience. In fact, I wrote a letter to the CEO and supposedly had a call scheduled with someone (Joe McNorrill) due to call me on a set day and time (we scheduled via email) - they never called or emailed any explanation. I expect more in general from customer service, but this has been a level of low I could not have expected.
Dec 22nd, 2022