Republic Bank

Have had an account for years. Was okay until this past month which has been riddled with issues; and the dismissive attitude of the customer service representatives is very concerning. After making some changes in the branch this past weekend, I checked my account and the changes were not all there; so obviously concerned I call and was told that "this was all explained to me" (that it will take until Tuesday for the changes to appear online). This was NOT explained to me, but even if it were, that is not exactly the sort of customer service that is acceptable. This is just the last issue in a very long line of issues I have been experiencing. I don't know if leadership has changed, if management is suddenly okay with this, or they plain just don't care about my $100k sitting in their bank.
Mar 2nd, 2024

Jan 24th, 2024

Very bad surface
Jan 6th, 2024

I've been banking with Republic Bank for at least 10+ years. Everything was great up until about the last two years. The staff in the branches are always warm and welcoming, however, something has drastically changed with this company. My pending transactions take longer than normal to post, my account balance was always inaccurate. Whether it's my fault or not for relying on my mobile banking app to keep track of my account balance, this caused me fear of even spending any of my money and having any autopays set up anymore. I dealt with this constant frustration and the NSF fees for far too long -- 3 years ago, I was proud to say NSF fees were a next-to-never occurrence for me. Last month, I needed my rent payment stopped because I accidentally paid twice and wouldn't have had the funds for both payments to go through, so I inquired about how to go about having a stop payment made. Firstly, the way it was explained to me made it seem like the payment wouldn't be stopped until I paid the fee, but the representative over the phone stopped the payment -- I just had 14-days to pay the fee or else they would cancel my request. This misunderstanding wasn't a huge deal. What drew the line in the sand, was when I was not FULLY informed on how stop payments work. I was NEVER informed that a stop payment lasts forever until I ask to reverse it. My rent payment for this month was stopped when I did NOT want it to be and now I am having serious issues with my apartment complex. I ended my relationship with Republic Bank, today.
Dec 24th, 2023

If I could do a negative review I would. Id put -3 stars What a disgrace of a company . Time to move in. They have had their chances to fix their rudeness, bad banking and obsolete technology , too many for sure !
Dec 10th, 2023