Wood Norton Apartment Homes

Its a nice enough place at a good rate but Ive had to get a PO Box since moving here because ALL of my packages get stolen even from the lobby. Its really quite frustrating
Feb 27th, 2024

Aug 7th, 2023

I just moved to Wood Norton from South Florida. It was a trying experience to say the least. I had to look for apartments sight unseen which put up a great challenge. When I came upon Wood Norton, I had a local friend tour with Gianna to see the available apartments. She was incredibly helpful and insightful with all the questions I had and what I was looking for in an apartment. I decided to apply and I was approved for one of the units. I found this apartment 2 months before my move-in date (12/30 the worst ) but Gianna and Loraine worked together with me to make it happen in the best way possible. From this point on it was a lot of back and forth calling for different things. Loraine was an absolute hero between dealing with my calls and also accommodating anything and everything I needed (sorry Loraine, please don't hate me ). She went above and beyond to make sure that I had everything necessary to make this move possible. Some notable moments worth mentioning occurred as well. Loraine was able to have someone come out to measure the apartment dimensions to make sure the furniture I was bringing from Florida would fit properly. As well as the drive ended up being a bit chaotic (holiday crazy) and I wasn't able to make my appointment for key pickup at their main office. Loraine was very empathetic with my situation and had the keys put into a lock box at the wood Norton Apartments so that when I did arrive after hours, I was able to unlock and get my keys to go into my apartment. She was even able to work out temporarily providing me a parking spot for my relo cube unloading! Since these apartments have never been lived in, I expected that there would be a thing or two that needed to be addressed by maintenance. I put in requests on New Year's Eve and, no joke, maintenance showed up on New Year's Day and resolved all of them (wow!). As well as pest control coming by to treat the unit. There are very few instances where you really feel you've encountered exceptional customer service and even rarer from a leasing office/apartment management - especially after you sign. I have never had such a fantastic experience in a move, especially such an intense and stressful one. Lorraine and Gianna truly met me halfway and made it so that I didn't have to worry so much about what was going on on their end. Thank you so, so much for everything you've done. I am happy with my choice and I look forward to being a long-term Wood Norton resident!
Jan 3rd, 2024