Root Whole Body

Terrible attention to detail. We were cancelled on last minute for on a birthday after booking massages for my wife and I 3 weeks in advance. I provided them with all of our contact information, my phone number and email, her phone number and email. Two days before the massage I got an email reminding me of the appointment - NO MENTION OF CANCELLATION. I had already filled out my waiver form, but my wife never received hers. I decided to call the spa the day before our appointments to ask them if they could send over the waiver form to my wife to fill out before the appointment. Again, I had already provided them with her email. When I called, they said they had been trying to reach me, which I found odd since I am in sales an constantly checking my phone for missed calls, voicemails, etc.. I check my email just as often and the only emails I have from ROOT is the one asking to fill out the waiver form and the one CONFIRMING my appointment. It turns out they had my phone number written down incorrectly and supposedly had tried to reach out via a call and text, but had they just sent an email this could have easily been resolved. I was told that the massage therapist doing one of our massages was not going to be able to make it and they had no one to cover... a day before my wife's birthday. Not enough time to book something somewhere else. I'm in sales myself and I would have made sure to try all forms of contact (phone and email) if something effecting my clients came up. Especially if I could see that my client received the waiver form that was emailed and filled it out. Perhaps that would have been the better point of contact rather than the incorrect phone number. Again, lack of detail. They either never sent my wife her waiver form or they wrote her email down incorrectly, they didn't write my phone number down correctly, then they only tried reaching out by phone, not email, and they had someone call out days in advance (I'm assuming this because they said they had been trying to reach me multiple times by phone), but they weren't able to get someone to cover with multiple days notice? Sometimes you loose a customer before you get one. We won't be referring people to Root.
Mar 28th, 2024

I can't say enough good things about my experiences with Dr. Walker so far. Something about the way she listens and then responds - it immediately puts me in a calm state and makes me feel heard. She gives realistic, achievable options to target my concerns. Her approach very much feels like we are a team that makes decisions together. I also like how she pulls in information from my other healthcare providers as a whole-patient approach.
Mar 23rd, 2024

The massage and medi facial were life changing! Amazing!! Worth it.
Mar 7th, 2024

Root is absolutely amazing! I go here for my healthcare, and I use the facility multiple times a week for the sauna! It is a wonderful place!!
Mar 6th, 2024

Upon my first and only visit, I think Dr. Katherine Walker is a good provider. My low review is due to the fact that I have to wait 4+ months for my second follow up, which includes misplanning my appointment as well as misplacing my labs. This clinic should examine ways to improve the management and the scheduling experience, especially so that labs are still relevant during the follow up period. The clinic needs to clean up its act and be more professional.
Feb 4th, 2024