NW Primary Care - Sellwood Clinic

Reviews matter! My physician @ NW Primary Care retired in January. I don't have strong opinions either pro / con regarding him and it doesn't matter since he's retired. So naturally, I was going to look @ NW Primary Care's other physicians to select one. But after seeing all these negative reviews, I'm deciding to look elsewhere. I've learned from past experience that even if my experience was decent, if there's a consistency to negative comments about a place, then eventually I will get burned too. So rather than look at those reviews and think "oh that never happened to me", I'm using this moment to cut ties with NW Primary and go somewhere they appreciate their customers (patients) and don't repeatedly respond with pat answers but never really pay attention to the problem. Thanks to all those who took time to post reviews. I put mine at a 3 in the middle so it neither hurts nor helps this business.
Apr 9th, 2024

Apr 2nd, 2024

Dr. Jacqmotte and her nurse are incredible.
Feb 18th, 2024

NW Primary Care is frustrating. On one hand, the actual physicians are great. Dr. de Lucca is outstanding, and I would recommend her to anyone. On the other hand, I can not tell you how many times over the last year I have called in, only to get an automated messaged that goes something along the lines of, "Due to staffing shortages we are unable to take your call. Please call again at a later time." Then the line disconnects. I can't even leave a voicemail. At one point several months ago I called in nearly every day for a week and still received this message. When you check their careers page they don't have a posting for a receptionist, which indicates NW Primary Care is not interested in solving this issue. In fact, if you look at reviews going back as far as a year, you will see people complaining about the same thing. Often, NW Primary care responds to negative reviews saying they are working to streamline their phone system. You can find them saying that over 8 months ago, and they still haven't solved this issue. How long does it take to hire someone? It doesn't matter how great your physicians are (and they are great) if I don't have a way to reach you. EDIT: It's been a month since I've left the review. As expected, NWPC responded to my review with some version of "We are working on it!". This is the same response they have given to negative reviews about this issue for over a year now. In the last month, I have made 3 more attempts to contact this office. All three have resulted in a automated message stating that they are too buy at this time, and to please call back later. Then the line disconnects. I am leaving this practice.
Feb 16th, 2024

As a practice, they are the worst I have ever encountered. Nearly impossible to get an appointment with your PCP. They expect you to arrive way before your appointment time (or they refuse to see you) and leave you waiting for hours in the lobby. I waited months for an appointment with my "PCP" then she ignored my concerns, did not follow up lab results, and failed to respond to multiple messages sent via thier portal. Calls produced no better result- I was to told I could make another appointment to discuss my concerns (which were ignored the first time) when she gets back from vacation. Insane! Better off getting primary care at Zoom care instead.
Feb 12th, 2024