Advantage Dental+ | Portland - Macadam Ave.

Great staff and experience over the years. Getting a call through though is extremely difficult the few times I have needed to call with the call usually timing out on hold.
Jan 11th, 2022

Dr. Justin Goodman is a dentist that is a master of his craft, with an army of the dedicated experienced staff. Jacob, the office manager/coordinator, is an amazing, welcoming and well organized. The dental assistants Stephanie and Sarah will make you feel very comfortable during your dental procedures. They are well informed about their tasks and will explain to the patient, very thoroughly about the dental procedures. The dental hygienist Christina, is amazing at caring for your orla health and cleansiness of your teeth. Dr. Goodman will listen to all of your needs, and will come up with a very well thought dental plan to address your dental procedures. I have been a patient at this clinic since June 2021, and my teeth look amazing. Thanks to all of the wonderful staff.
Dec 29th, 2021

Sep 19th, 2021

First time there. Really liked the staff. They took good care of me and explained everything very clearly.
Aug 21st, 2021

I have been a patient for over 5 years with Gentech and always had good experience until Advantage Dental took over the business. End of last year and beginning of 2021, I had multiple dental procedures done. They gave me an estimate and I paid the amount upfront on some of the procedures that may not be covered by insurance. First of all, when they ran my debit card, they ran the amount twice resulting in my bank account being overdrawn. I had to call the office to get a refund. Secondly, there was another procedure that the insurance did not pay and I paid over $1,000 out of pocket. Eventually, the insurance reversed the decision and paid the claims and sent the payment to Advantage Dental electronically. When I called the billing department for refund, they told me that they were going to withhold the full amount because there is still an outstanding amount of over $500 for a different procedure on Dec 31, 2020 that the insurance hasn't processed which is not related to this refund. Never was I informed that there was an outstanding claims that was not processed by the dental office nor did I receive any bill for that. I had spent hours on the phone speaking to the dental office, and was asked to call the billing department and the insurance company. All of these should have been taken care of by the dental office. When I spoke to the front desk (Chloe), all I received was snarky comment about how I wasn't being kind to the billing department. Sorry, if you have to spend hours trying to do their job, I bet you would lose your patience as well. I'm done with them and as of today, I am terminating my relationship with them and go to a different provider. If you want to avoid billing nightmare, stay aware from this provider. P.S. I asked the front desk to send me a release of information so that I can transfer my medical record to another provider. Instead of sending me a blank release of information, she violated HIPAA law by sending me a Release of Information signed by another patient. Edit 7/27/21: Received my refund check about 2 weeks ago. However, it was short of $185 in the refund and I reached out to the office and they are still investigating on why there is a discrepancy in the refund. The wait continues....
Aug 14th, 2021