Health Department-Dental Services

I really wished I would have done more research before signing up with them. Website is a mess. Can't search for dentists. No one answers the phone. Just a complete disaster. You can't even pay online.
Mar 1st, 2022

Basically, the same experience everyone else has described, although most of the customer service people were nice and tried to help. Due to an accounting error on their part, my coverage was terminated. But after months of back and forth, they abruptly told me they wouldn't reinstate because they had called me three times and were disconnected. Total BS. Now I'm left on the hook for dental treatment that was supposedly covered. Filed a BBB complaint.
Mar 28th, 2020

Don't ever use this service. We were referred to another dentist from our main dentist because she didn't have the equipment for the oral surgery. After going back and forth about multiple items, they come back to us and say they aren't covering a dime of the $6000 surgery after the fact. They also cancelled our policy twice because they didn't run our monthly payments. Have spent hours on the phone with these guys and they have terrible customer service and just don't seem to care about their customers one iota.
Mar 18th, 2020

I had automatic payments set up and they failed to go through sometime last year. I had sufficent funds in my account but Dental Health Services stated there were not sufficient funds to cover the payment. My bank has no record of them attempting to take an autopayment and I received no charge for insufficient funds. My account is now terminated as I have not paid for a few months. While I agree that we must all be responsible and check our accounts, I do not like the fact that autopayments so frequently have errors on the Dental Health side. I felt that customer service was not very friendly. I often felt talked over rather than listened to. The customer service rep even mentioned she was going to hang up. With all that I've read and heard I am not sure I want to trust my bank account with this company any longer.
Jan 1st, 2019

awfuljust awful. I can't make payments online/by phone/nothing... no one will help me.
Jun 7th, 2018