Umpqua Bank

I have had only the best and most helpful experiences with this bank. The staff has been consistently kind, professional and courteous. Two thumbs up!
Nov 30th, 2022

Terrible hours that do not accommodate for regular full time workers schedule. With no open hours outside of regular business hours and the lack of functionality of their mobile app it is impossible to handle finances with this institution any longer. Not just this location in particular.
Nov 12th, 2021

The one star reviews below ring true - if you're going to bank with Umpqua, don't do it at this branch. I had fallen for a scam and went to this branch for help - "Sher" called fraud (but didn't even explain the background or why I was reporting fraud) and also opened me a new account. She was told to not give me access to the new account yet and so she told me she'd call me that afternoon once she had an update. She never did. I followed up twice more and nobody knew what was going on with my account ("we have people out sick", "we're short handed"), I was told I'd get a call back, never did. Today I finally receive a call letting me know "they are ending their relationship with me." Not once did I speak to fraud, share my documentation or what had happened. Not once did the branch ask for me to detail what happened. Luckily, I was able to get a checking account at another institution (since I am a legit person with direct deposit and good banking history) but this experience needs to be shared.UPDATE: canned response below leaves no number or way to actually message back. Additionally I stopped into branch yesterday and they offered no explanation because this wasn't researched probably. It's sad reputation management is what it takes for them to offer to "look into something" when as a customer, they should've looked into it during the situation not after it.
Oct 18th, 2021

The staff lied to the management about something that didn't happen. They don't help you with anything. And they just left my account locked forever and never contacted me I contacted them well over 5 times, and they didn't do anything to help. Never banking with them again!
Mar 1st, 2020

My banker Jered is amazing!! I had some fraudulent charges on my account, along with overdraft fees. I was very short on time I ran up on my break at work. He actually personally walked down to my work place, to have me sign paperwork. Then came back to grab my check to deposit. They are always awesome.
Jan 5th, 2020