Northwest Self Storage

The storage is clean and safe, very good heart manager ANNA. Very professional and considerate to client. Its a unicorn to find a person who will give you the best service ever. Recommended to everyone.
Apr 20th, 2025

Mar 16th, 2025

Northwest Self Storage is a great storage facility to rent their units are very nice and clean, the building is secure. Their staff is excellent and friendly, they are very helpful and will work with customers and provide you with excellent customer service. Thank you, Deronia James Greater New Hope Family Services
Mar 14th, 2025

When I moved into the storage unit, the it was $79 for a 10 x 10 unit. I moved there because it's literally two blocks over from my house. Started out good and then two months into it. Get a notice of a rent increase. OK I expect a rent increase once or twice a year and then it becomes every two or three months getting rent increases. I started out at $79 and they moved everything out yesterday within notice last month that the rent increase was going up to almost $200. Management was never really there. I had 30 days where I had no access to my unit because they had changed my passcode without me knowing about it and the property management was never in the office, even though the office said it was open. . I would have to call the corporate number to get a hold of someone they would have to put me on hold to call the manager's cell phone and the manager would magically appear claiming that she was in the office all along but when you're standing outside the office and it's a small little office with the windows indoors all the way around you can clearly see she weren't there. I would've stayed there at Northwest storage except for they are money, hungry greedy people who feel the need to do rent increases every two or three months they don't do anything at all to the property to earn that nine times out of 10 when you walk around on that property there is trash all over the ground. I've even had cigarette butts in the elevator or whatever I was in there before food wrappers on the Ground I just think corporate and management could do better I've rented At other storage facilities, I know and understand that there will be increases once or twice a year, but not every two or three months and $30-$40 at a time that's just corporate greed you would think if you wanna keep your customers you keep them happy by making sure the rent doesn't increase as much as Here at this storage facility
Apr 7th, 2025

Anna, was very helpful getting my account closed and processed. She is courteous, professional and efficient. Everything a business would want to represent them
Feb 9th, 2025