Dilworth Mattress Factory

Chamber Rating

4.7 - (48 reviews)
43
1
1
0
3
Read Our 48 Reviews

Chamber Rating

4.7 - (48 reviews)
43
1
1
0
3
  • David Zeitouni

    Amazing mattress, amazing service!! The mattress is worth every penny. I used to sleep hot but the all-latex mattress has solved all my problems - its breathable and can be adjusted for firmness. Scott and Dori are so nice and helpful. Highly recommend!!
    Mar 31st, 2024

  • Melanie Norman

    Not a 15 year mattress. Well be lucky to get 5 years with how much back pain we are having after 1 year. Poor customer service too.
    Mar 17th, 2024

  • Lynne McAdams

    Dori and Scott welcomed us with open arms, literally. We had been customers of Scotts uncle years ago and they helped us through the process of determining if we needed a new mattress or not. We did! We are so grateful that they are continuing the legacy of Dilworth Mattress, because they are the very best !
    Mar 13th, 2024

  • Everette Parson

    Our experience with Scott and Dori at Dilworth Mattress was a pleasure. We are happy with the mattress, the buying experience and the delivery. We decided to go with the amazing Hypnos mattress, and were so glad we did.
    Mar 4th, 2024

  • Zach R

    Avoid at all costs, low quality & uncomfortable product. Their $3k mattress had a divot after the first few months. We flipped and rotated every three months as instructed, and had hoped that the initial divot (over 1 inch within less than 3 months!) would smooth out from that. We are not large individuals either. Owner had agreed to a partial refund (I didn't want a replacement mattress, I wanted to get rid of the thing) so that we could get a new mattress without having to waste the full $3k and then reneged on the agreement a day later awful way to do business! Dont believe the positive reviews. It is highly likely that they are friends with the owner since it is hard to believe that this company went from having 14 reviews total from 2016-2023 and then received 22 new 5-star reviews in the one-year period since the new owner has been in control.
    Mar 18th, 2024

Read Our 48 Reviews

About
Dilworth Mattress Factory

Dilworth Mattress Factory is located at 211 W Worthington Ave in Charlotte, North Carolina 28203. Dilworth Mattress Factory can be contacted via phone at 704-333-6564 for pricing, hours and directions.

Contact Info

  •   704-333-6564
  •   (704) 333-9241

Questions & Answers

Q What is the phone number for Dilworth Mattress Factory?

A The phone number for Dilworth Mattress Factory is: 704-333-6564.


Q Where is Dilworth Mattress Factory located?

A Dilworth Mattress Factory is located at 211 W Worthington Ave, Charlotte, NC 28203


Q What is the internet address for Dilworth Mattress Factory?

A The website (URL) for Dilworth Mattress Factory is: http://dilworthmattressfactory.com/


Q How is Dilworth Mattress Factory rated?

A Dilworth Mattress Factory has a 4.7 Star Rating from 48 reviewers.

Ratings and Reviews
Dilworth Mattress Factory

Overall Rating

Overall Rating
( 48 Reviews )
43
1
1
0
3
Write a Review

David Zeitouni on Google

image Amazing mattress, amazing service!!
The mattress is worth every penny. I used to sleep hot but the all-latex mattress has solved all my problems - its breathable and can be adjusted for firmness.
Scott and Dori are so nice and helpful. Highly recommend!!

Business Response on Google Mar 28th, 2024
Thanks for the review David. We are so glad you are sleeping better. That's the goal!!

Melanie Norman on Google

image Not a 15 year mattress. Well be lucky to get 5 years with how much back pain we are having after 1 year. Poor customer service too.

Business Response on Google Mar 18th, 2024
Zach & Melanie, Thank you for sharing your concerns. I wish you had not waited a whole year to report your discomfort. My uncle owned the store when you made your purchase, and just like myself, he offered a 90-day comfort guarantee policy. As per the warranty delivered with your mattress, I am willing to replace it for FREE with zero delivery fee. If you would like to take advantage of my offer, please let me know within 30 days.

Lynne McAdams on Google

image Dori and Scott welcomed us with open arms, literally. We had been customers of Scotts uncle years ago and they helped us through the process of determining if we needed a new mattress or not. We did! We are so grateful that they are continuing the legacy of Dilworth Mattress, because they are the very best !

Business Response on Google Mar 17th, 2024
Thank you for the wonderful review Lynne!

Everette Parson on Google

image Our experience with Scott and Dori at Dilworth Mattress was a pleasure. We are happy with the mattress, the buying experience and the delivery. We decided to go with the amazing Hypnos mattress, and were so glad we did.

Business Response on Google Feb 18th, 2024
So glad to hear you are loving your Hypnos Mattress. We really enjoyed working with you and Melissa!

Zach R on Google

image Avoid at all costs, low quality & uncomfortable product. Their $3k mattress had a divot after the first few months. We flipped and rotated every three months as instructed, and had hoped that the initial divot (over 1 inch within less than 3 months!) would smooth out from that. We are not large individuals either. Owner had agreed to a partial refund (I didn't want a replacement mattress, I wanted to get rid of the thing) so that we could get a new mattress without having to waste the full $3k and then reneged on the agreement a day later awful way to do business!
Dont believe the positive reviews. It is highly likely that they are friends with the owner since it is hard to believe that this company went from having 14 reviews total from 2016-2023 and then received 22 new 5-star reviews in the one-year period since the new owner has been in control.

Business Response on Google Mar 12th, 2024
Zach & Melanie, Thank you for sharing your concerns. I wish you had not waited a whole year to report your discomfort. My uncle owned the store when you made your purchase, and just like myself, he offered a 90-daycomfort guarantee policy. As per the warranty delivered with your mattress, I am willing to replace it for FREE with zero delivery fee. If you would like to take advantage of my offer, please let me know within 30 days.

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Overall Rating

Overall Rating
( 48 Reviews )
43
1
1
0
3

Write a Review

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