Sleep Number

Sleep Number

Hours

Tuesday:
10:00 AM - 7:00 PM
Wednesday:
10:00 AM - 7:00 PM
Thursday:
10:00 AM - 7:00 PM
Friday:
10:00 AM - 8:00 PM
Saturday:
10:00 AM - 8:00 PM
Sunday:
11:00 AM - 7:00 PM
Monday:
10:00 AM - 7:00 PM

Chamber Rating

Verified Member
4.1 - (64 reviews)
47
3
1
1
12
Read Our 64 Reviews

Chamber Rating

Verified Member
4.1 - (64 reviews)
47
3
1
1
12
  • S

    Verbal Misrepresent on return policy
    Apr 24th, 2023

  • Bridget Blake

    Rebecca was extremely helpful with my purchase. She was patient and understanding when listening to my concerns as well as my partners. We have completely different wants and needs when it comes to a bed, but we found the perfect one with her help. She is understanding and more than accommodating through the entire process. If youre looking for a sleep number, make sure you book with her. Youll absolutely love the experience.
    Apr 24th, 2023

  • john schuster

    Rebecca did a great job walking us through everything and explaining the difference in Sleep Number beds. The demonstration was super beneficial and Rebecca did a great job walking us through the features and differences in the various models. She also gave different options that we could do price wise...and we ended up actually going with the most expensive because we saw the value. Great experience at the site and with Rebecca. My wife and i are super excited to sleep in our new bed soon!
    Oct 14th, 2022

  • Michael Quinn

    Tony, the store manager, has the worst customer service. I have called, emailed and texted him multiple times. He would make up some excuse and say "I'll call you back tomorrow". That never happened. I love their beds but you would think the customer service would be a little better after buying 2 beds worth over $7k.
    Jul 19th, 2022

  • Jeremy Lalla

    DO NOT BUY! I bought a sleep number bed for close to $10k in December of 2020, roughly 6 months later it started to act up so i called and was told that i need to deal with the base company (apparently the mattress and bed are under different warranties and through different companies), a fact that was never disclosed to me during the purchase process and would have definitely caused me to look at other options for our purchase. The base company (Leggett and Platt) came out about 2 months after my initial warranty call and replaced 2 actuators and a control box. All was well until June of 2022 when i again started having the same issues that i had previously. After multiple calls and being bounced around between sleep number and Leggett they sent me some parts which i installed and my bed still did not work! Fast forward over 3 months later and a sleep number tech comes out and tells me that they will replace the right side of my base. He leaves and a sleep number rep calls and tells me that i have to call Leggett and get them to replace the base, like that's going to happen after they didnt even want their own technicians to come out. I am beyond past my limit with these companies and they dont seem to care one bit. If i pay $10,000 for a bed i expect it to last more than a year and a half. I don't think that's outrageous to expect. But now im left with a $10k paper weight. Do yourself a favor and buy something else.
    Oct 11th, 2022

Read Our 64 Reviews

About
Sleep Number

At the Charlotte, NC Sleep Number® store, we're improving lives by individualizing sleep experiences. Only Sleep Number® mattresses allow you to adjust each side to your ideal firmness, support and pressure-relieving comfort - your Sleep Number® setting- for the deep, restful sleep you both deserve. The Sleep Number® bed is the only bed available with SleepIQ™ technology to track and optimize your sleep. You can complete your sleep experience with the exclusive Sleep Number® bedding collection, from cozy warm comforters to pillows individualized to you. Visit the Charlotte Sleep Number store where one of our Sleep Professionals will help you find the right Sleep Number® bed to help you sleep better.

Contact Info

Services

  • In-Store Pickup
  • Delivery

Languages

  • English

Vidoes

Payment Methods

  • American Express
  • DEBIT
  • Financing
  • CHECK
  • Visa
  • Discover
  • CASH
  • MasterCard

Images

Questions & Answers

Q What is the phone number for Sleep Number?

A The phone number for Sleep Number is: (704) 543-6431.


Q Where is Sleep Number located?

A Sleep Number is located at 8912 Pineville-Matthews Road, Unit C, Charlotte, NC 28226


Q What is the internet address for Sleep Number?

A The website (URL) for Sleep Number is: https://www.sleepnumber.com/stores/nc/charlotte/8912-pineville-matthews-rd


Q What days are Sleep Number open?

A Sleep Number is open:
Tuesday: 10:00 AM - 7:00 PM
Wednesday: 10:00 AM - 7:00 PM
Thursday: 10:00 AM - 7:00 PM
Friday: 10:00 AM - 8:00 PM
Saturday: 10:00 AM - 8:00 PM
Sunday: 11:00 AM - 7:00 PM
Monday: 10:00 AM - 7:00 PM


Q How is Sleep Number rated?

A Sleep Number has a 4.1 Star Rating from 64 reviewers.

Hours

Tuesday:
10:00 AM - 7:00 PM
Wednesday:
10:00 AM - 7:00 PM
Thursday:
10:00 AM - 7:00 PM
Friday:
10:00 AM - 8:00 PM
Saturday:
10:00 AM - 8:00 PM
Sunday:
11:00 AM - 7:00 PM
Monday:
10:00 AM - 7:00 PM

Ratings and Reviews
Sleep Number

Overall Rating

Overall Rating
( 64 Reviews )
47
3
1
1
12
Write a Review

S on Google

image Verbal Misrepresent on return policy

Business Response on Google May 8th, 2023
Thanks for sharing your feedback. We provide this information on our website, at the register in each of our stores, and on the receipt we ask you to review and sign once you complete your order. This is why we ask our owners to sign their receipts confirming that they have read and understood all of the terms and conditions. If you have any questions we can help with, please give us a call at 1-888-411-2270 from 8AM-8PM CST M-F.sleepnumber.com/legal-notices/terms-conditionsv

Bridget Blake on Google

image Rebecca was extremely helpful with my purchase. She was patient and understanding when listening to my concerns as well as my partners. We have completely different wants and needs when it comes to a bed, but we found the perfect one with her help. She is understanding and more than accommodating through the entire process. If youre looking for a sleep number, make sure you book with her. Youll absolutely love the experience.


john schuster on Google

image Rebecca did a great job walking us through everything and explaining the difference in Sleep Number beds. The demonstration was super beneficial and Rebecca did a great job walking us through the features and differences in the various models. She also gave different options that we could do price wise...and we ended up actually going with the most expensive because we saw the value. Great experience at the site and with Rebecca. My wife and i are super excited to sleep in our new bed soon!


Michael Quinn on Google

image Tony, the store manager, has the worst customer service. I have called, emailed and texted him multiple times. He would make up some excuse and say "I'll call you back tomorrow". That never happened. I love their beds but you would think the customer service would be a little better after buying 2 beds worth over $7k.

Business Response on Google May 24th, 2022
Michael. we'd be more than happy to help answer any questions you may have. We hope you can give us a call at 1-888-411-2270 from 8AM-8PM CST M-F, 8:30AM-5PM CST Saturday or 10AM- 4:30PM Sunday.

Jeremy Lalla on Google

image DO NOT BUY! I bought a sleep number bed for close to $10k in December of 2020, roughly 6 months later it started to act up so i called and was told that i need to deal with the base company (apparently the mattress and bed are under different warranties and through different companies), a fact that was never disclosed to me during the purchase process and would have definitely caused me to look at other options for our purchase. The base company (Leggett and Platt) came out about 2 months after my initial warranty call and replaced 2 actuators and a control box. All was well until June of 2022 when i again started having the same issues that i had previously. After multiple calls and being bounced around between sleep number and Leggett they sent me some parts which i installed and my bed still did not work! Fast forward over 3 months later and a sleep number tech comes out and tells me that they will replace the right side of my base. He leaves and a sleep number rep calls and tells me that i have to call Leggett and get them to replace the base, like that's going to happen after they didnt even want their own technicians to come out. I am beyond past my limit with these companies and they dont seem to care one bit. If i pay $10,000 for a bed i expect it to last more than a year and a half. I don't think that's outrageous to expect. But now im left with a $10k paper weight. Do yourself a favor and buy something else.

Business Response on Google May 21st, 2022
Thanks for reaching out, Jeremy. For assistance with your adjustable base, please give our adjustable base partners a call at 1-855-447-3274, Monday - Friday 8:00am to 8:00pm and Saturday 10:00am to 3:00pm Eastern Time

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Overall Rating

Overall Rating
( 64 Reviews )
47
3
1
1
12

Write a Review

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