Casper - SouthPark Mall

Bruno Boy _{on Google}

Mar 27th, 2023

I visited the Casper store this morning with the intention of purchasing a down pillow, but I must say that I left feeling quite disappointed with my shopping experience.
Upon entering the store, I noticed that the staff did not seem welcoming at all. There was no greeting or acknowledgement, and they didn't even bother to stand up as I approached. This lack of attentiveness made me feel unwelcome and set a negative tone for the rest of my visit.
When I inquired about the down pillow I was interested in, the staff member simply placed a pillow cover on top of it without actually putting it on the pillow. This seemed quite lazy and unprofessional, as I expected a better presentation and assistance with the product.
I also expressed interest in a mattress, but the staff member seemed uncomfortable and was unwilling to properly show it to us. This made it difficult for me to make an informed decision and put me off from making a purchase.
Overall, I was very disappointed with my shopping experience at the Casper store. The unwelcoming atmosphere, lack of professionalism, and reluctance to assist with product inquiries left me feeling unsatisfied. I hope the store management takes this feedback into account and works on improving customer service for future shoppers

Courtney Hooks _{on Google}

Feb 17th, 2022

I had a wonderful nap appointment experience here. I was not rushed and he took time to explain everything as well as sending promotion deals to my email.

Emma Way _{on Google}

Dec 4th, 2021

Andrew, one of the managers at Casper, is a SAINT! Hes actually my hero. Ive been without a bed for some time waiting for my Casper mattress to ship, and Andrew not only found a solution to my long wait, but made me feel heard. Andrew could teach a masterclass in customer service. Give this man a raise!!!

William Shillinglaw _{on Google}

Sep 26th, 2021

Stores like this is why amazon gets my buisness, figured I'd buy direct...WRONG! customer service absolutely horrible. Even after all the hassle was over I pull out my wallet , crisp hundred dollar Bills. "We dont take cash" WTAF!