WiT Group

Babette Reynolds _{on Google}

Oct 31st, 2023

AMAZING SERVICE! Artists should definitely use this service! Debbie at Dilworth Packing Company helped me to ship three large (48x48) paintings yesterday. She explained the process, the cost options, and all of the services Dilworth Packing company could provide including packaging and freight delivery. She helped me pick the best options for me and was able to get my paintings shipped by 2-day express the morning after I first called her. Thanks Debbie and Team!

Colton Overcash _{on Google}

Oct 11th, 2023

Rude and unprofessional.

Katie Reed _{on Google}

Oct 2nd, 2023

I had a wonderful experience using Dilworth Packing. Debbie and her team moved a crystal chandelier from a shop in Charlotte to my home in Richmond. They packed everything very securely and had great communication.

Monica O _{on Google}

Aug 25th, 2023

Their customer service wasn't too pleasing. The gentleman who found my packages was pretty sweet, he greeted me accordingly. However, the female who was working with him didn't do a great job of greeting me. This was my first time here! I found it disturbing when the white male walked in, she greeted him with, "hey what's up?" I'd been standing there for a good 3 minutes with no word from her.
Business Owners/employees don't seem to understand, when you're running a business excellent customer service towards your customers is extremely important! If I could move my mailbox to another facility I would. I don't recommend obtaining a mailbox here, especially NOT if you're of the other color. It's so sad we still live in a black and white world. A hello how are you, and or a friendly smile costs nothing. Spreading love is free!
Update, (7/11/23) thank you for your response! I gave credit to the service of the gentleman who assisted me in my previous review. There is no way you didn't see me standing there when I was standing directly beside the gentleman who spoke to you. You seen me come in the store. I stand firm on my review and experience! It was NOT a pleasant experience. Even if he called your name and you replied, I was still standing there patiently waiting for the gentleman to retrieve my package. (Put yourself in my shoes as a customer! Not to mention this was my first time coming into your facility.) Not once did you ever acknowledge my presence, not even with a smile! My review is my experience which I'm entitled to share and I stand firm on it. You're right I spoke of someone I don't know but I also have a review on my experience on my first visit.
Accountability for your poor customer service along with an apology would of been a better solution. Not a defensive response to justify IN MY opinion the poor customer service received. I had not read all the other reviews until now!
Apparently, poor customer service occurs more frequently than you'd like to admit.
If you're going to reference a video, please include all facts and it will clearly show you did not acknowledge me.
Let's be clear it was only you and the gentleman who retrieved my package up front at the time of my entering the building.
As Google begins to see the history of your company's reviews they will clearly see it's not just me with this same complaint. Accept the error and learn from the mistake.
Have a blessed remainder of the week, I wish you much continued success.
Update 9/2/23
My last few visits were terrific but I arrived today and they were not open due to the upcoming holiday. I checked Google before coming and it showed open. Please remember to update your business hours on Google. Myself and others were pretty frustrated after reading the sign on the door. For me was a 30 minute drive and gas wasted. Not to mention I don't have any clothes for work next week because my package is inside. Today was my only availability to come by.

Lucy Graham _{on Google}

Jul 23rd, 2023

A wonderful experience! Debbie is a pleasure to work with and pricing is great! I will continue to use Dilworth packing with shipping my gallerys art.