Firestone Complete Auto Care

Great service!!
Mar 29th, 2024

Very great customer service
Mar 9th, 2024

They were wonderful start to finish. They got us in same day for our issue and were very positive in their discussions and assured us they were familiar with Silver Rock and we had nothing to worry about. They had us up and running again within a day and were easy to work with. We had only had our car 2 weeks and were upset about having issues but Dan was great and reassured us throughout the process.
Feb 26th, 2024

Everyone was so helpful and nice. From telling me a good time to come drop off my car.
Jan 29th, 2024

They have great package offering for lifetime alignment, but they are not honest on their word/pricing. In my case, they said they weren't able to repair my air conditioner so they will only charge $10 for checking. When I arrive the station to pay, they changed their word to offer half price (theirnormal cost of the Air conditioner check is $44.99 parts + $10 labor), and after I paid the cost of AC check on the receipt it was$7 off/15% which charged me $48for the AC check. ****From only $10 charge of AC check, to half price, and then $7 off only/15%, and the issue still not fix. ******* I am not going to come back for the repair since who knows how much lies they will say just to get me come back for repairs. --------------- Update 2024, I went in for repair recently to see if they improve but experience is worse. I got 4 tires from them and 1 tire turn out to be defective and require constant air fill every two weeks, and I paid $850+ for repairs but after 1 months the same issue came back again. Also everytime I went in for service the wait time is crazy long like 5 to 7 hours all the time. it's totally waste of time and money if you have to go to this place. Super bad.
Jan 22nd, 2024