Expedia

When I say terrible customer service! These idiots havent resolved any issue I contacted them about. Deleted my account will not be returning anytime soon.
Mar 11th, 2024

THE WORST COMPANY EVER! We used them to book a hotel. On the way to our destination we called Expedia to see if it was possible to book a closer hotel to where we were going. The man on the phone with zero patience or tolerance said it should not be a problem. i let him know we paid the 15.00 in case we had to cancel. He assured me that as long as we paid that fee , we wont have a problem and he continued to push through the conversation so he can book us again for the next hotel. I interrupted him ( which annoyed him) to ask again, Sir are you sure we wont get charged twice. He said he was going to go into the reservation and get us the refund. Again , I said Sir.. I cannot pay for 2 hotels and again he reassured me that would not happen. Low and behold, the next day I get an email stating i was out of time to cancel and now I am responsible for the 2 fees. I called the customer service to see if we can resolve this and they continuously put me on hold and came back to the phone to say, Im sorry the time was exceeded and there is nothing I can do. Keep in mind they put me on hold a number of lengthy times, and then said there is nothing that can be done. I lost the 496.00 for the first reservation and paid over 600.00 for the second one. Absolutely no compassion for their mistake and basically had no intention on helping me. The first hotel had me as checking in and no body ever entered the hotel. very disappointed and now broke..
Feb 10th, 2024

Terrible experience! Horrible service I dont recommend them to anyone. I booked the non refundable hotel by mistake and I call immediately and ask them to stop my transaction and stop the booking. They tell me no worry! Next day they charge the money and refused to refund my hotel booking $600. I called them again, they blame the hotel refused to give me the refund. Then I contact the hotel, they said they need authorization from Expedia. Then I send Expedia email and call them they said the authorization is the hotel . Terrible, waste my time without any result. It is worse experience!
Jan 5th, 2024

Accidentally put in the wrong date of birth on a flight. Airline wasnt able to solve it, but Expedia was! 100% great service
Dec 30th, 2023

If theres zero star I would literally give a0. Horrible experience dont book through the web. Its a fraud
Dec 20th, 2023