Empire Management

I had a great experience with the Empire Management team I worked with. Elan was incredibly responsive and helpful at every turn. Rachel, the administrative manager seemed to never miss a beat. They worked with me on rent and got me a deal I could manage while being transparent the whole way. I couldnt have been more pleased with their management and was frankly a bit surprised by some of these negative reviews. I was in one of their buildings from 2021-2022 and would absolutely work with them in the future.
Mar 29th, 2022

Unreliable people; move elsewhere
Mar 27th, 2022

Dont rent your apt from this company; I live here for about 10 months; such a mess; I was honored to live with dog sitter/lady with 12 people in 1bed Apt as my neighbors; they basically rent to everybody with no background check; Steve is an awful human being; he cant even manage some Halal truck. Cant wait to move out- Look elsewhere
Feb 19th, 2022

Excellent
Nov 5th, 2021

As a four-year tenant of Empire Management, I'm puzzled and even baffled by the unflattering reviews I see here. I lived in one of Empire's flagship properties on Long Island and my experience with them was nothing but positive the entire time I was there. My building was always extremely clean and well-maintained. In just my last year there, they installed new state-of-the-art laundry machines; put a new vanity in my bathroom; and repainted all building doors and entrances, as well as my entire apartment. On top of all this, my super Sandra was always super-responsive and never took more than a few minutes to answer my maintenance requests. Other noteworthy highlights: the leasing administrator Rachel, who was super-communicative and patient in answering any questions I had about my rent payments, lease renewals, and security deposit; the fact that my rent increases were always well below the market rates for my area (even after COVID subsided); and above all, the fact that my security deposit was fully refunded less than two weeks after I moved out! With regards to the reviews complaining about delays in refunding security deposits, I'd guess those were tenants who moved out in the midst of the COVID crisis, when most businesses were shut down and staff were working remotely. Like any other company, Empire Management was not immune to COVID and their operations were impacted, so it's entirely understandable that security deposit refunds were delayed. I was lucky enough to move out after COVID had calmed down, so I didn't experience any delay in getting my refund.
Nov 16th, 2021