Rose Box NYC

Enis Mehani _{on Google}

Feb 24th, 2023

I Wish i could give them 10 Stars. They are amazing they have really great costumer service i ordered roses for my wife for valentine's day i payed extra fee to be delivered on the valentines day and they roses arrived to me in 2 hours. I do apricated there service they are amazing. I highly recommend Rose Box NYC.
I want to Thank you all Rose Box employees for the amazing service .
Thank you

Andrew B _{on Google}

Feb 22nd, 2023

I placed an order from Rose Box for the heart shaped box roses and they guaranteed delivery on Valentines Day. I check the order status on Valentines Day and it was never shipped. I used the chat on their site and called, no one responded. Today I get an email from FedEx that the order from Rose Box was picked up and will be delivered 2 days after Valentines Day. For $300, I expected more from RoseBox needless to say I dont recommend them nor will I ever do business with them again.

S Nova _{on Google}

Feb 12th, 2023

We were loyal customers and my husband purchased a lot of bouquets of all kind of sizes and colours.
Recently they increased the prices for more than 30% but quality and customer service went down.
Flowers arrived not as described in the website, and when i asked to exchange for a bigger flowers - and pay the difference of course. Sale associate was very arrogant and mean and didnt try to resolve issue anyhow.
Its very unpleasant experience especially after buying so many bouquets for years. Regardless, this business doesn't know how to build relationships with customers.
Regarding the flowers: Some flowers fall down after few months, as they were not glued good enough.
Also flowers petals crumble all the time.

Darius _{on Google}

Feb 21st, 2023

I purchased an order for a rose box for my 14 yr old daughter with initials ALG. I totally forgot to pick it up later that day and was on a business trip for weeks. When I went back, granted, a month later, the store's attitude was "you prove you paid for it" as apparently they "have no records". I could not find my receipt. Suddenly I saw a pink box exactly the same that I had ordered with ALG on it in the store. It must be mine and since I didnt pick it up, naturally they were now offering it for sale. I told the server happily that must be mine - I mean why would they produce a random box with ALG in pink?. She was unmoved and her irritation level was clear from the body language. I even showed her my daughter's name to prove the initials were ALG. For a store in my neighborhood, ostensibly the wealthiest part of Manhattan I can assure you I will not be returning to be treated like I'm begging for a tax return from the IRS!! The boxes may be beautiful. The customer service is NOT.
UPDATE
Thank you for the response offering to assist me. That was all I wanted, and not the brush off I got by the sales assistant at the time. I do have the correct brand. I live a couple of blocks away and pass your store frequently. I will reach out to see if we can resolve. Much appreciated. Thanks.