Guardian Life

Employee with Guardian for benifits. Worst I have ever experienced in terms of customer service. No matter what time I call it takes over an hour to speak to someone. I've tried calling after they open, before noon, 2pm, 3pm, before they close, almost always over an hour on hold.
Sep 26th, 2021

My company has dental insurance through this outfit. I have been on hold now for a full hour, haven't had an opportunity to talk to a human being. In the past, I have experienced this kind of hold times also, and, they have a corporate culture of buck-passing and silos - one dept can't talk to the other dept, it's up to ME to go back and forth. Absolutely ridiculous. About what I'd expect from a New York Wall Street company focused on quarterly profit and not customers, though.
Sep 16th, 2021

I am on maternity leave since May 15, 2021-now I never receive any paycheck from them.
Aug 27th, 2021

Customer Service-Poor Just got off the phone with Guardian Dental and I am so hot under the collar! Called the 1-800 number. The gentleman talked as if he was a robot and I had to interrupt him to get a simple question in. I informed him I was signing up for insurance through my company and needed to know if my current Dentist was in their network. I told him my dentist name but he came back with ...."I need to know his location." So I told him the city and he stated he could not locate the dentist without knowing his zip code! I told him I don't know the zip code if he could look it up on his end. He said he could not help me and if I wanted to know this info I needed to help him by providing that zip code. I asked him if that was the best customer service he could give me if I was trying to sign up with his company and he stated that was how they operate and without all that information he could not help me! I let him know that no further help was needed and that he just answered my question if I should do business with them.,,,no due to poor customer service. Then he asked if there was anything else and I said no goodbye. For shadowing is something! If little effort is spent to gain your business then imagine once they have your business and money how will they treat you? hhmmmm! DA
Aug 25th, 2021

Apr 19th, 2021