Hours

Sunday:
Closed
Monday:
9:30 AM - 6:00 PM
Tuesday:
9:30 AM - 6:00 PM
Wednesday:
9:30 AM - 6:00 PM
Thursday:
9:30 AM - 6:00 PM
Friday:
9:30 AM - 6:00 PM
Saturday:
Closed

Chamber Rating

4.6 - (2177 reviews)
1859
115
24
12
167
Read Our 2177 Reviews

Chamber Rating

4.6 - (2177 reviews)
1859
115
24
12
167
  • Casey Maute

    Just pay the security deposit with your rental company-- do not use Rhino's security deposit insurance!!! It does not actually give you ANY coverage. It says "$250 coverage insured" -- that just means that is how much the rental property can receive from them -- but if your property submits a claim for say $250 -- Rhino will come after you for the full $250. Anything you paid to Rhino is useless, that does not go towards what you owe. Also, as others have said- their chat bot is a joke. I finally got through to a "live agent" in chat and they couldn't help me at all. There is no phone number, no one to talk to about your claim. This is the biggest scam and waste of a company and resources.
    Oct 15th, 2023

  • Gabriel Thompson

    Terrible, I've been given a run around for the last month trying to get my renters insurance $$ back that was charged to my account and subsequently overdrafted. Not only that but they are currently holding a $300 security deposit over my head for painting wearing off in my sink. Not on... IN. Not to mention the sewage coming up through my bathtub. But since that isn't paint wearing off in a sink I still owe. Good job. Worst customer service ever. Thanks Rhino
    Oct 6th, 2023

  • Janine Saucedo

    They charged me again for a property I no longer live at. After sending an email, some bot responded with information having nothing to do with my issue, and I havent been able to get help since. It looks like Im not the only one having similar issues. I have canceled and done everything I was told and still no further help
    Oct 3rd, 2023

  • Shannon Sankey

    I sent this company a check for the entire security deposit as I dont need assistance paying it. The check was sent 9/15/23. A full month before our move in date, despite having sent a check and having the funds available they have failed to deposit the check and inform our property management company anything reflecting that the deposit was paid. There is no phone number or email to contact them. The chat bot doesnt let you type in your issue and only comes with preloaded responses to try to sell you more of their useless products. Now, because of the inaction of rhino we might lose the house and be put onto the streets. You are playing with peoples lives and you dont care that your actions or lack of actions in my case will have real world consequences and repercussions that only the tenant will endure. Shame on this absolute scam of a company!!! AVOID THIS COMPANY LIKE THE PLAGUE THEY ARE!
    Oct 3rd, 2023

  • B P

    DO NOT GET A POLICY WITH THIS COMPANY, THEY ARE A SCAM. I HAVE AN LAW SUIT FILED AGAINST THIS COMPANY. SEE YOU IN COURT RHINO !!!!!!
    Sep 29th, 2023

Read Our 2177 Reviews

About
Rhino

About Rhino Rhino exists to help tackle housing affordability In 2016 we set out to create solutions that would make a warm home possible for all and ensure that rental owners and operators have what they need for their businesses to thrive. For more details please contact us at [email protected]

Contact Info

Questions & Answers

Q What is the phone number for Rhino?

A The phone number for Rhino is: (844) 844-3188.


Q Where is Rhino located?

A Rhino is located at 99 Wall St, New York, NY 10005


Q What is the internet address for Rhino?

A The website (URL) for Rhino is: https://www.sayrhino.com/


Q What days are Rhino open?

A Rhino is open:
Sunday: Closed
Monday: 9:30 AM - 6:00 PM
Tuesday: 9:30 AM - 6:00 PM
Wednesday: 9:30 AM - 6:00 PM
Thursday: 9:30 AM - 6:00 PM
Friday: 9:30 AM - 6:00 PM
Saturday: Closed


Q How is Rhino rated?

A Rhino has a 4.6 Star Rating from 2177 reviewers.

Hours

Sunday:
Closed
Monday:
9:30 AM - 6:00 PM
Tuesday:
9:30 AM - 6:00 PM
Wednesday:
9:30 AM - 6:00 PM
Thursday:
9:30 AM - 6:00 PM
Friday:
9:30 AM - 6:00 PM
Saturday:
Closed

Ratings and Reviews
Rhino

Overall Rating

Overall Rating
( 2177 Reviews )
1859
115
24
12
167
Write a Review

Casey Maute on Google

image Just pay the security deposit with your rental company-- do not use Rhino's security deposit insurance!!! It does not actually give you ANY coverage. It says "$250 coverage insured" -- that just means that is how much the rental property can receive from them -- but if your property submits a claim for say $250 -- Rhino will come after you for the full $250. Anything you paid to Rhino is useless, that does not go towards what you owe. Also, as others have said- their chat bot is a joke. I finally got through to a "live agent" in chat and they couldn't help me at all. There is no phone number, no one to talk to about your claim. This is the biggest scam and waste of a company and resources.


Gabriel Thompson on Google

image Terrible, I've been given a run around for the last month trying to get my renters insurance $$ back that was charged to my account and subsequently overdrafted. Not only that but they are currently holding a $300 security deposit over my head for painting wearing off in my sink. Not on... IN. Not to mention the sewage coming up through my bathtub. But since that isn't paint wearing off in a sink I still owe. Good job. Worst customer service ever. Thanks Rhino

Business Response on Google Sep 28th, 2023
Hello Gabriel,Thank you for reaching out to us. We apologize for any inconvenience that may have been caused. For assistance, please reach out to us via our chat box. You can access the support chat box by visiting the Rhino website or through our Renter Help Center. We have live agents that are available to assist you via live chat from 10am-5pm EST Monday through Friday.

Janine Saucedo on Google

image They charged me again for a property I no longer live at. After sending an email, some bot responded with information having nothing to do with my issue, and I havent been able to get help since. It looks like Im not the only one having similar issues.
I have canceled and done everything I was told and still no further help

Business Response on Google Sep 30th, 2023
Hello Janine,Thank you for reaching out to us. We are happy to help. If you no longer live in your property, you will need to submit a cancellation for your policy. You may log in to your account at sayrhino.com to do so. You may also get further instructions by using our chat bot.

Shannon Sankey on Google

image I sent this company a check for the entire security deposit as I dont need assistance paying it. The check was sent 9/15/23. A full month before our move in date, despite having sent a check and having the funds available they have failed to deposit the check and inform our property management company anything reflecting that the deposit was paid. There is no phone number or email to contact them. The chat bot doesnt let you type in your issue and only comes with preloaded responses to try to sell you more of their useless products. Now, because of the inaction of rhino we might lose the house and be put onto the streets. You are playing with peoples lives and you dont care that your actions or lack of actions in my case will have real world consequences and repercussions that only the tenant will endure. Shame on this absolute scam of a company!!! AVOID THIS COMPANY LIKE THE PLAGUE THEY ARE!

Business Response on Google Oct 4th, 2023
Hello Shannon, Thank you for reaching out to us regarding your concerns. We understand that you have stated that you sent a check to Rhino, unfortunately we do not accept checks for payments. You may log in to your account to sign up and pay your deposit option. We apologize for any inconvenience this may have caused.

B P on Google

image DO NOT GET A POLICY WITH THIS COMPANY, THEY ARE A SCAM. I HAVE AN LAW SUIT FILED AGAINST THIS COMPANY. SEE YOU IN COURT RHINO !!!!!!


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