Bank Street Apartments

Katherine Peach _{on Google}

Aug 4th, 2023

Lived in 1 Bank Street in West Village for multiple years renting from Direct Property Management. Agree with other reviews (look up yelp or Management company) that management is almost impossible to get ahold of by phone or email for lease renewals, questions with rent, or getting security deposit back (still waiting after six weeks and multiple attempts of outreach).
Left questions about lease renewals unanswered until 45 days before lease ended (legal is 90 days notice for over 2 years) and resulted in a massive rent hike after pandemic deal was eliminated. Only until I sent around 10 messages to both Vridiana at the leasing dept and the nonexistent point-of-contact building manager Ronald Cromwell noticed that I was moving out and jumped to making sure we exchanged keys. Really slept on getting a new tenant in for a high-rent and desirable neighborhood. Whoops.
Been now 6 weeks and ignoring requests for security deposit or even an update. Will have to file complaint with DHCR to try to get a response. Scammers only notice when their hair is on fire. Proceed with caution.
Super is responsive and the request maintenance is simple. Plumbing is always a problem, but building is well maintained, kept clean, and laundry room is functional. Loved apt, but Direct Property Management is a nightmare.