180 Water Street

Be cautious of 180s rude management. Unprofessional and disorganized. Its unfortunate because my experience was seemingly pleasant until handling the move-out process. They would not return my emails regarding an official walk-through and then hit me with an invoice for everyday wear and tear of flooring. Their team went with fake wood, which tends to bubble up and split.
Jun 23rd, 2023

Front desk staff is attentive, absolutely wonderful personalities, and very kind/helpful even to guests of tenants. Cannot speak highly enough of the doormen! (Thank you for all of your help.) Wonderful building - amazing location right next door to almost every sort of convenience shop you could need, quick walking distance to parks and wharf, and lovely amenities.
Apr 17th, 2023

Apr 6th, 2023

Metro Loft Management is the worst management company I have ever seen in NYC. They serve as the true definition of a slumlord. Their disgustingly rude and unprofessional behavior towards tenants completely ruins what could be a nice residential building (180 Water Street). Would prefer living on the street than giving $0.01 to Metro Loft Management.
Dec 4th, 2022

My husband, myself and young children have lived in building and generally don't have complaints - friendly front door man and building staff with the exception of management. I echo other's opinions that the only concern they have is renewing leases - they won't address any other concern you have. While I was home with small children in the middle of the day, a man walked into our apartment telling me that he was told by the leasing office it was available. When my husband brought this to the attention of the management (with me copied) to ask for both the safety of my family and make sure it doesn't happen again, the woman told us although I have been living in the building for 5 years and married to the person who holds the lease, she could not speak to me in the email because my name wasn't on the lease. Is it 2022, or at a point in time when the woman is hushed so they can only speak to the man of the apartment? The email originated from my husband and instead of answering his questions, she said she couldn't respond because I was copied on the email. When my husband then directly addressed her, she simply said that it was a mistake and that they somehow went into the wrong unit. She said it was no fault of theirs and they take safety seriously. My question is, why was an unattended person who does not live in the building left roaming the hallways alone? I should be able to leave my door unlocked for a few minutes in the middle of the day to take out trash with out the fear that strangers will come in, not knocking. We will won't be renewing our lease.
Oct 13th, 2022