Northwest Bank

Just wanted to give a shout out to Nicole at branch 372 in Williamsville. About a month ago, I was having a terrible day. She was extremely kind and went out of her way to provide great customer service. Thank you, Nicole!
Feb 28th, 2024

Not to be confused with Naughtywest which is basically Los Angeles.This is a bank that didn't really help us too much that's located on Transit Road on the east side of the road in a large Shopping Plaza.They have an ATM and service here is pretty friendly, and I've used the ATM before, but they weren't helpful in the middle of the night at all.
Aug 23rd, 2020

Worst customer service. I cant get my business account switched over fast enough. Sneaky lying employees and assistant manager. Looking for a bank for your small business, avoid Northwest. Its as if your business means nothing to these people.
Jan 31st, 2020

The in-person staff are great people. However, if you told me that the customer service for Northwest had a secret employee who actively made my experience with them as difficult as possible, I wouldn't be surprised in any way. Forced password changes constantly. Loses contact with my venmo somehow so I can't send money. Mobile deposits will fail for terrible reasons such as "a corner of the paper was out of the shot." I've had to use an LED Headlamp to illuminate checks to successfully deposit because their mobile deposit camera control and brightness are utter garbage. The mobile app is trash to the point that I use the desktop website on mobile instead. Their debit cards are flimsy and don't even have tap to pay last time I got one. If you need a decent bank, enlist in the Army and get Navy Federal. You'll have FAR less hassle than you would with Northwest.
Apr 22nd, 2023

Mobile banking does not work. Now they want a $3.00 "paper statement fee" for EACH account for every month they send you a paper statement...no mention of it in secure message portal...then I go to check the "Statements" tab to update my communication preferences and get an Authentication Error on the mobile app and the site. Northwest is awful. Do yourself a favor and go to M&T
Dec 23rd, 2019