Rafael Reyes NMLS# 68976 Cross Country Mortgage

Hours

Thursday:
9:00 AM - 9:00 PM
Friday:
9:00 AM - 9:00 PM
Saturday:
Closed
Sunday:
Closed
Monday:
9:00 AM - 9:00 PM
Tuesday:
9:00 AM - 9:00 PM
Wednesday:
9:00 AM - 9:00 PM

Chamber Rating

4.4 - (13 reviews)
11
0
0
0
2
Read Our 13 Reviews

Chamber Rating

4.4 - (13 reviews)
11
0
0
0
2
  • Anthony Estevez

    Had a great experience working with Rafael and his team. Rafael always making himself available for questions and made this experience go smoothly. I will recommend him to my friends and family.
    Jul 2nd, 2023

  • Arin Pounov

    Rafael is all talk and zero get done. He will talk over you not letting you get a single word in. Everything is done over the phone so he leaves no trace of anything he says so I suggest recording every conversation. Every call has to be scheduled, for every single thing! There was a time when he emailed to schedule a phone call, a whole day goes by (which could be crucial when the market is moving at a lightening speed) and all he did was asked a very stupid question that he could've asked in that same email he sent to schedule the call! So many times I would get off the phone with him totally confused by all the babbling. He is one of those people that talks, talks, talks but zero actual information gets passed through. I've wasted so much time with him, don't make the same mistake No, Refael, we did not get to work together because of your work ethic (thankfully I've realized it early enough in this experience) but the review is a very accurate representation of how you work
    Jan 19th, 2024

  • Annie Lee

    I worked with Rafael throughout my process of purchasing a co-op and I have never worked with anyone who is unreachable (seemed like he was always on vacation, or not at his desk) and always delegated to someone on his team and his team members didn't respond to any of my emails. I was promised a closing date and they did not succeed with meeting the promise. I've worked with many mortgage brokers in my past but Rafael was the first who was VERY hands off of my process. He kept pointing fingers at my lawyer instead of fixing the problem. He had no empathy towards my father being sick and not being able to respond to him quickly enough. I requested to change my point of contact at CrossCountry but nobody at the office got back to me about this. Eventually I ended up closing later than promised and paid $1000 out of pocket for the lateness. I suggest if you want a smooth process do not work with CC or if you I advise do not work with Rafael Reyes.
    Aug 30th, 2023

  • Alexis Hernandez

    Great experience with Rafael, an expert!! Zero issues and a great transition on my new home. THANKS RAF!!
    Jun 24th, 2023

  • Dian Susilowati

    I closed on my first home (co-op) two weeks ago with the help of Rafael Reyes and the CrossCountry Mortgage team. I am very pleased with the service that they provided starting from the very first phone call right down to the post-closing check-in. During the time in between, Rafael has always been professional, responsive and provided me with answers to all of my questions. The entire process (especially underwriting!) can be daunting but thankfully their online system was user friendly and easy to navigate. Rafael and his team would also send follow-up emails and/or make phone calls to ensure that each step is being communicated clearly so that the process can move along accordingly. Overall, I am very happy and satisfied with the product and outstanding customer service that I received. I definitely recommend Rafael/CrossCountry Mortgage to anyone looking to finance their home.
    Jun 24th, 2023

Read Our 13 Reviews

About
Rafael Reyes NMLS# 68976 Cross Country Mortgage

We are dedicated to answering any of your mortgage questions and will guide our clients through the home loan process to ensure an efficient and personalized loan experience. NMLS: 68976, Branch NMLS: 1601092

Contact Info

Questions & Answers

Q What is the phone number for Rafael Reyes NMLS# 68976 Cross Country Mortgage?

A The phone number for Rafael Reyes NMLS# 68976 Cross Country Mortgage is: 718-663-1236.


Q Where is Rafael Reyes NMLS# 68976 Cross Country Mortgage located?

A Rafael Reyes NMLS# 68976 Cross Country Mortgage is located at 37 N 15th St Suite 108, Brooklyn, New York 11222


Q What is the internet address for Rafael Reyes NMLS# 68976 Cross Country Mortgage?

A The website (URL) for Rafael Reyes NMLS# 68976 Cross Country Mortgage is: http://crosscountrymortgage.com/Rafael-Reyes


Q What days are Rafael Reyes NMLS# 68976 Cross Country Mortgage open?

A Rafael Reyes NMLS# 68976 Cross Country Mortgage is open:
Thursday: 9:00 AM - 9:00 PM
Friday: 9:00 AM - 9:00 PM
Saturday: Closed
Sunday: Closed
Monday: 9:00 AM - 9:00 PM
Tuesday: 9:00 AM - 9:00 PM
Wednesday: 9:00 AM - 9:00 PM


Q How is Rafael Reyes NMLS# 68976 Cross Country Mortgage rated?

A Rafael Reyes NMLS# 68976 Cross Country Mortgage has a 4.4 Star Rating from 13 reviewers.

Hours

Thursday:
9:00 AM - 9:00 PM
Friday:
9:00 AM - 9:00 PM
Saturday:
Closed
Sunday:
Closed
Monday:
9:00 AM - 9:00 PM
Tuesday:
9:00 AM - 9:00 PM
Wednesday:
9:00 AM - 9:00 PM

Ratings and Reviews
Rafael Reyes NMLS# 68976 Cross Country Mortgage

Overall Rating

Overall Rating
( 13 Reviews )
11
0
0
0
2
Write a Review

Anthony Estevez on Google

image Had a great experience working with Rafael and his team. Rafael always making himself available for questions and made this experience go smoothly. I will recommend him to my friends and family.


Arin Pounov on Google

image Rafael is all talk and zero get done. He will talk over you not letting you get a single word in. Everything is done over the phone so he leaves no trace of anything he says so I suggest recording every conversation. Every call has to be scheduled, for every single thing! There was a time when he emailed to schedule a phone call, a whole day goes by (which could be crucial when the market is moving at a lightening speed) and all he did was asked a very stupid question that he could've asked in that same email he sent to schedule the call! So many times I would get off the phone with him totally confused by all the babbling. He is one of those people that talks, talks, talks but zero actual information gets passed through. I've wasted so much time with him, don't make the same mistake
No, Refael, we did not get to work together because of your work ethic (thankfully I've realized it early enough in this experience) but the review is a very accurate representation of how you work

Business Response on Google Jun 5th, 2023
Hi Arin, I am sorry that you feel that way. As you and I both know, we did not get to work on a loan together due to factors out of my control. This review is not an accurate representation of the work that my team and I do.

Annie Lee on Google

image I worked with Rafael throughout my process of purchasing a co-op and I have never worked with anyone who is unreachable (seemed like he was always on vacation, or not at his desk) and always delegated to someone on his team and his team members didn't respond to any of my emails. I was promised a closing date and they did not succeed with meeting the promise. I've worked with many mortgage brokers in my past but Rafael was the first who was VERY hands off of my process. He kept pointing fingers at my lawyer instead of fixing the problem. He had no empathy towards my father being sick and not being able to respond to him quickly enough. I requested to change my point of contact at CrossCountry but nobody at the office got back to me about this. Eventually I ended up closing later than promised and paid $1000 out of pocket for the lateness. I suggest if you want a smooth process do not work with CC or if you I advise do not work with Rafael Reyes.

Business Response on Google Dec 1st, 2023
Hello Annie! I’m really sorry you feel that way. We worked very, very hard to get you to the closing table successfully. In our defense, you were introduced to me by another mortgage lender who was unable to help you after months of trying. Unfortunately, we inherited a difficult file, we could’ve said no, but were able to deliver for you. Yes, I was away for Easter break with my family, but answered all of your calls while on vacation as I would do with any of my clients. I sympathized with your fathers illness and worked hand in hand what your attorney to coordinate the sale of your home. I’m sure he could speak to the same. Either way we’ve noted your review and will continue to work hard to deliver 5-star service as we’ve done with thousands of other clients.

Alexis Hernandez on Google

image Great experience with Rafael, an expert!! Zero issues and a great transition on my new home. THANKS RAF!!


Dian Susilowati on Google

image I closed on my first home (co-op) two weeks ago with the help of Rafael Reyes and the CrossCountry Mortgage team. I am very pleased with the service that they provided starting from the very first phone call right down to the post-closing check-in. During the time in between, Rafael has always been professional, responsive and provided me with answers to all of my questions. The entire process (especially underwriting!) can be daunting but thankfully their online system was user friendly and easy to navigate. Rafael and his team would also send follow-up emails and/or make phone calls to ensure that each step is being communicated clearly so that the process can move along accordingly. Overall, I am very happy and satisfied with the product and outstanding customer service that I received. I definitely recommend Rafael/CrossCountry Mortgage to anyone looking to finance their home.


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Overall Rating

Overall Rating
( 13 Reviews )
11
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0
0
2

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