Susana Chen RE/MAX REAL ESTATE PROFESSIONALS

Very disappointed. Me and my partner thought we found an apartment and were ready to sign a contract that we were told was ready to be signed today by Susana and a middle person who was helping her and when we get there they tell us she cancelled because she was busy we got there no communication what so ever and we call the guy that was supposedly helping her and he finally tells us she cancelled because she gave the apartment to someone else, wasted our time could have been told us we were not gonna get the apartment but no led us on to believe we would be signing a contract and then tried to ignore our calls , VERY UNPROFESSIONAL NO COMMUNICATION AT ALL WASTE OF TIME !
Apr 13th, 2024

Susana was a great help when we were looking for a place in NYC! She always responds promptly and is very generous with her time. I'm not sure if we would have been able to find a place without her, I definitely recommend her as a realtor!
Apr 19th, 2023

We spend almost a year looking to buy a house during pandemic time and still couldnt find the right one. We finally reached out to Susan as our buyers agent to help us with the process since is also our first time buying a home. She guided us throughout the whole transaction from getting the pre-approval letter, setting up appointments, submitting offers and negotiating to having an offer accepted! We closed within 2-3 months which was quick. Definitely recommend her!
Sep 29th, 2022

I had a wonderful time working with Susana! She was communicative, prompt, reliable, and flexible. She was a huge help in helping me secure an apartment and I felt that she was truly in my corner. Not to mention she was kind, professional, and extremely efficient! I would definitely recommend working with Susana to find your next home.
Aug 6th, 2022

Was able to view apartment that was being listed for rent, through a middle man working for this agency. Appointment was made to sign a contract. 5 minutes prior to arrival, middle man texts to say that the agent Susan had canceled due to being busy. Not a big fan of speaking through a middle man, since i was already outside this place i decided to go meet with the agent in person. Was greeted by a woman who said the place was closed while taking a call from another customer which contradicted what she had just said. After explaining the situation to this lady she did not know what was going on. She called Susan which also did not know what was going on & was asked to give the number of the middle man so she can contact him. Middle man then calls me to say i should had not gone, he also stated that apartment had already been sold to someone else with less people. Very unprofessional to have someone come & cancel a couple of minutes before scheduled appointment, also not cool to have someone as an option, should had just been honest from the beginning that they would not rent me the apartment.
Apr 11th, 2024