Brooklyn Cooperative Federal Credit Union

No one ever answers the phone. Horrible customer service
May 26th, 2023

May 12th, 2023

Pleasant. Service was quick and convenient
Nov 7th, 2022

Tammy W. IS A TREASURE HERE!!!!!!!!!!! I have been banking at a corporate bank for maybe 19 years A friend recommended I come see Tammy here instead of my usual tax preparer. I have NEVER received this caliber of customer service and I am now planning on utilizing ALL of the financials services here! THANK YOU SO MUCH, TAMMY!!
Sep 6th, 2022

DO NOT OPEN ANY BUSINESS ACCOUNT AT THIS CREDIT UNION. Your money isn't protected! I had both my personal and business debit cards stolen out of the mail and accessed without the secret pin envelopes that were mailed separately. The bank's security auto-fraud alerted me to a suspicious purchase after $1000s of transaction had already taken place.  After filing a police report, and escalating to every department in the coop, the coop still refused to reimburse me the money stolen from my business account, and credited me only my personal debit loss, even when there was clear evidence that money from both of my debit cards was taken from the same ATM at the same time and the criminal investigation is still open. I'm exceedingly frustrated and saddened that I'm needing to write this review.  I've been a coop member for over 10 years and have been helped immensely over the years but cannot accept the quality of service in response to my claim when I've received such great care in times past. My only recourse now, besides a law suit, has been to withdraw my money and write a negative review in order to warn others not to open a business account there since business accounts don't afford the same protections as individual consumers. BE WARNED!  On 5/24/22  4 months after the initial theft, and escalating my dispute through every rank, Asta Cummings, Cathie Nieves, Samira Rajan, and Rebecca Pear who then finally told me that I needed to speak to Paula, on the supervisory committee. I was informed by her, that her review of the matter still did not evince that the bank was in noncompliance with both internal policies and banking regulations in handling my case and that Federal banking Regulation E protects consumers from electronic funds theft but Regulation E does not cover business accounts; therefore, the credit union is not required to provide credit for the lost funds.I have not had the time or the energy to address this kind of injustice. She literally, gave me no assurance that if my business card was stolen again or mailed and stolen again with illicit purchases, that I would have any protections!I certainly cannot be at fault for requesting bank cards to be delivered the only way I was told was available. I did not receive the cards and honestly cannot believe this is my liability. I believe the fault lies with the coop or it's 3rd party vendor that issued the card as either already active or the coop couldn't protect against someone who feigned themselves as me and/or bypassed the security measures. If someone were to come in and rob the bank would my business not be protected?  The logic of crediting my personal account for the stolen funds but not my business when both debit cards were stolen at the same time doesn't add up. I grant the consumer protection law allows my personal account to be credited but i don't believe that is the sole reason any bank would want to do so. It's because there's an ethical reason to do it not only for one account but for both.  Anything less, honestly isn't just. Every bank, police officer and person I've spoken to about this matter, have all said this shouldn't have been a difficult issue.  BE WARNED
Oct 6th, 2022