The First National Bank of Long Island

The customer service stuff here blows me away. My experience has been very different. I just wanted to talk to someone about my HELOC... First attempt: The phone number on the statement goes to their fax machine. So that didn't work. Second attempt: The maps and phone numbers on their own website don't load in the location provider on the website. Try again... Third attempt: Look up phone number in Google maps, call, get receptionist, transfers me to the wrong department, they try to transfer again by hang up on me. Forth attempt: Call back, get same receptionist, repeat I want to talk about my HELOC, get transferred to an automated menu that provides me with 3 options that have nothing to do with me, press 0... Leave voicemail asking someone to call me back. Note: This is the same voicemail I've left 3 messages in the past, that finally got returns a week after I left them. Still just looking to talk to someone at the bank at which I've had an account for 15 years... Hopefully soon...
May 22nd, 2020

Best customer service in all of NYC! I wouldn't bank anywhere else.
Feb 4th, 2020

Great bank and incredible customer service! The bank is growing branches all over NYC and Long Island. A+
Feb 27th, 2019