Chase Bank

Feb 4th, 2024

Dear Management: Serving an extremely large and loyal clientele, with almost no other banks in the vicinity, the bank currently has one teller and 2 ATMs inside the bank, and 2 ATMs in the exterior lobby. During the day, you have a total of 4, and at night, when it is also quite busy, you have 2. As a result, there have been long waits due to the high demand. Addressing this issue by installing more ATMs inside and in the exterior lobby, and considering the addition of more tellers, could enhance the customer experience and acknowledge the loyalty oftheclientele.
Dec 22nd, 2023

Worst ATM machines in the United States. Takes 20 minutes to make a simple withdrawal or a single deposit Its been like that for years. Its probably one of the most used ATM machines in Brooklyn. They should fix or replace the machines. I am not asking they should make free sandwiches. Just fix or replace the ATMs
Oct 17th, 2023

Never open on time
May 23rd, 2023

The rating is for the staff. The branch is too small to meet its needs. The higher ups probably did not realize this when opening this branch. There are usually long lines to the teller window and to the ATM machines. They are understaffed. But I do not see how they can add more with only one teller windows. They are already pushing together two tellers at the same window. I do not like this at all. You have zero privacy when you are elbowing another customer right next to you, while the two tellers behind the glass are doing the same. Again, this is something that higher ups than branch level should figure out what to do about. I try to bank online whenever possible. I have good experience from staff Each time I came in person, regardless of the waiting time, going back to 2016 when I opened our business account. Clients should realize that the bankers and tellers are stressed by the workload and long lines just as much as we are. By the time you get to the window you may be stressed already. But so is the teller. It is their job, and they have to provide good customer service. But a pleasant demeanor to them would ensue the same to you. After all they are human too.
Apr 12th, 2023