Capital One Bank

You work with a company because you have confidence in them and what can become of your relationship together. Positive grow! It is to often let down in today's world-why? Simple. Customer service! Today's customer service has NO integrity! I spoke with Sophie at Capital One QuickSilver. She put me on hold for 20 mins...it has exceeded ridiculous and no one seems to be able to grasp basic concepts. The supervisor Cece I believe was worse as I was unable to complete a sentence without being shutdown and talked over. I asked Cece to tell me why there was ininterest on my account unlike any other month and she was un able to answer the question...she is a supervisor/manager? God help us I promise each and everyone that reads this, it's going to get worse before it gets better. Has America let go so much that we can no longer properly train employees? I personally would love, yes, I would love to know about how and who is performing the training. I am speaking of basic account info needs when calling the customer service line. My personal experience with Sophia and Cece were a serious fail!! Ex: I am calling to go over my account. You should not have to repeat yourself 4x. The reps then ramble on about nothing that literally makes no difference to your account or call. In essence, time is money.
Feb 20th, 2024

Feb 18th, 2024

Great BANKING LOCATION EASY PARKING
Feb 7th, 2024

Jan 13th, 2024

It is an excellent bank and the service to its users is also excellent. Its employees are always available for any help to its clients.
Nov 7th, 2023