Extra Space Storage

The store manager, Bertha Verdugo, has been so helpful, polite and friendly from the beginning and it is a pleasure to deal with her. We can highly recommend her and the Extra Space Storage location on 3825 S. Durango Drive in 89147 Las Vegas.
Feb 12th, 2024

Hey guys someone started a Reddit post. Please join there. There is also a Facebook group. To everyone who also had a unit here that got burned down too - Im unable to get any meaningful response from management either. They give a generic reply. Theyre also super rude now. Have 0 sympathy when talking. Its been almost 8 weeks. All of us need to get together as a group somehow. This is ridiculous. Yes - they are still charging rent. I called them and they cancelled it but then I got a notice of late payment in the mail.
Dec 6th, 2023

The fire that happened in Aug was very sad and unfortunate. I was told that my unit was directly affected and all of belongings were destroyed. I couldn't believe it :( The staff members reached out via email to inform me right away. They were communicative and provided as much assistance as they could. I am grateful that no one was injured. I hope for those who lost everything they owned, don't have as hard of a time with an insurance claim as I am having. Friendly staff. Clean and well maintained. Easy online move in process.
Nov 13th, 2023

Entire storage complex had a fire that closed to facility and doesnt allow renters into their units. Do you realize how CRAZY this is. We need are items in the storage to live. How do I live with our furniture? Extraspace js probably liability for this fire somehow and attempting to not accept liability and all of us will be left out of any compensation. Please everybody please call me extraspace and ask for district managers number and call everyday. This is ridiculous. My kids are sleeping on mats and we have no furniture in our house we rented Sept 1st. Worst of all they keep charging me for storage rent.pure evil.
Oct 30th, 2023

I was notified back in August about a fire and told I would be allowed in to check my storage in 2 wks and have yet to be contacted again , they are still taking payment from my acct and I cant get ahold of anyone , and yes I have contacted the manager , left messages with my email and phone number (NO RESPONSE) I also have sent emails (NO RESPONSE) I called the numbers on the door (NO RESPONSE) , if you are having the same issue please flood the news investigators to investigate why they are charging us and not telling us whats going on ! im so up for picketing the damn place and to sue for the money they have taken while we arent contacted and cant even start a claim with the insurance that they made us get ! im getting more and more angry as we wait!
Oct 29th, 2023