Public Storage

Im actually still parked outside with 20 minutes before it closing and whoever was at the front office duck down and ran off site looks like I wont be renting here
Mar 13th, 2024

Lei is the best
Mar 6th, 2024

Run leave dont give them any of your money. Got robbed twice and they dont do anything about it or care. Dirty facilities, no one ever there, broken cameras !!! Your stuff is not safeeeee get out now the insurance company is a joke too!!! this location needs to be investigated
Feb 5th, 2024

Nov 18th, 2023

Booked online, simple process went ok. I paid for a next day move in. Get my confirmations then I notice the hours of operation. 6 am. To 6 pm. ! I'm like are you for real? All the other public storages are 6 to 9 pm so I go through the ringer on the phone trying to talk to a real person and I explain to them once I do that I need to transfer to another public storage 3:blocks down the street because I can't live with these hours. The device rep tells me not to be concerned all Public Storages are 6am to 9pm. A little sceptical I end my call with the rep and go the next day (Sunday the 22nd of Jan) and it gets worse from there. First off I get there at 4:00 pm. To unload and spend 20 mins walking around trying to find my unit. When I do find it I roll open the door to find the lick I paid for that they confirmed would be in the unit. Well it wasn't and I had to get the equipment out of my car so I haul butt get it unloaded figure I would have enough time to run to Walmart and buy a lock before they close and it's now 5:10 pm. I just unloaded over $3500.00 worth of tools and supplies into this unit. I get to the gate and it says the place is closed? It wouldn't open per the app but did open using my code. Here's the real problem they close at 5:00 pm on the weekends I just find out the hard way. This is ridiculous period fo storage hours and I'm all over the phone again wanting no needing to transfer to another location down the street that has realistic hours. I'm told that to do so I will lose the admin. Fees? This is also stupid when that fee. Was 29.00 and they didn't even do much as put the lock I paid for in the unit like their email said they did. The only reason I gave them 3:stars is because they didn't lie , yes it was a public storage alright. That's one star. Next is the place was clean, that's two stars. And the third and last star was a friggin mistake I accidently hit 3 instead of 2. Now tomorrow I'm going to complain all the way to corporate if need be requesting a transfer to another public storage. Without losing this fee. so what I really want is the owner to respond to my review in a positive timely manner telling me he is sorry for his lazy manager who can't even provide my lock and that yes these hours are ridiculous and that he will gladly grant my wish for everybody out there in review land to see. if he does he can keep the 3 rd star in my rating.
Feb 6th, 2024