Desert Realty

Christine is the Maintenance Coordinator for Desert Realty and must love her job because she is so very good at it. I had no heat in my house, I went online and filled out a Maintenance request. Christine called me immediately, a heating company came out fixed it. Done within 24 hrs I was very impressed and happy!
Feb 28th, 2024

Lisa is the best possible person you could ever work with. I feel very lucky to know her!
Jan 18th, 2024

Dec 23rd, 2023

Update: Joshua from maintenance left the company. I texted him to get an update on a maintenance order for no heat that I put in 11 days ago because nobody from the office will reply to me. His reply was: No I no longer work with that place they are a joke. Yea that Lisa is so shady, sorry youre dealing with all that. I tried to turn that place around but they refuse to be decent people. Just to clarify also; my initial google review was 1 star after they moved me into a roach infested home with appliance and power issues as well. They said they would take care of the issue, but after sending pest control several times I was still seeing roaches all over the place - even crawling into my bed while I was asleep. I had to take care of the issue myself with diatomaceous earth and it still took weeks before they were gone. After leaving a one star review the office texted me and actually threatened to cancel my lease leaving me homeless - this is why it was then changed to three stars in appreciation for Joshuas help regarding power and appliance issues and somewhat out of my fear of unjustly being kicked out of my place.
Feb 2nd, 2024

UPDATED REVIEW: RESPONDING TO THE REPLY Since I am unable to reply directly. Old review: Ensure you check all plugs, appliances, and the circuit when you plan to rent from Desert Realty. They will not personally tell you what is wrong with the house or check it out before renting it. All they will say is that they had someone fix it up and it is ready. Also, they will not always contact you about any additional fees while you are preparing to rent a property. I gave them the deposit they initially told us for the house but in came time to sign the lease they said that it was actually a double deposit for us to move luckily I was able to afford it otherwise we would've waited on the move after being all excited to move that day. We moved into the property on 2/24/23 and we immediately started marking the issues with the house. However, it is now 7 days in and the only thing they came to fix was the plumbing that was leaking under the bathroom sink and outside. Our microwave can not be used, it shuts off all the appliances and yesterday 6th day of living there, it shut off completely including all the lights and plugs downstairs. My kids had to eat dinner in the dark and I had to get all ready made food because I am unable to cook in the dark and the oven is off. So, make sure you check everything before you sign that lease. It should not be this difficult to have someone just come down and check out what's wrong especially if we have 30 days to submit it before they charge us $65 for each repair. Reply to the respond below: Thank you the respond. I am glad that the $65 is no longer a thing. In regards to the repairs I understand that you check before you rent your properties out but its no harm in me sharing with people to check over again so that they arent blindsided and its fyi for new movers to not be naive and just assume its all great and then slammed with issues like not being able to use your kitchen the first week you move in and with little kids at that. In regards to the additional fees. I am well aware of the credit I have. Again the main thing was we werent in form of the double deposit because of hence credit until we came down to sign. We paid the deposit then came down to sign and was told we actually owe another exact amount of what we just paid because its double security. If this in detailed enough for readers to understand. So yea, we did have to go back and replan our moving and decide if we were really gonna put down that much for us to move and we did with no regrets. Again purpose of a review is just to inform those who dont know to kind of know what to expect. The repairs when we moved, some have been fixed, some are waiting for parts like our bathrooms and soap holder and some are waiting for approval like the roof we found out during recent rains its leaking through my daughters roof and the dishwasher thats collecting water on bottom. Ive adjusted the stars to where I feel the improvement is at. My family have been in this beautiful building for 6 months and paid faithfully. My only issues are stated already like the appliances & room lights not working but the building itself looked great.
Oct 2nd, 2023