VIP Transport - United Van Lines Agent

I delivered a trlr. Ladies in office were nice and efficient. They treated me well. The man who showed me where to drop the trlr was professional. Nice place.
Jan 2nd, 2024

ZONIK....the owner still owe me money for a trip I did for him. I paid him in advance his fee.....and the last delivery.....instead of paying me with cash.....paid me with a cashier check payable to him....I deposited the money.....and I have the bank receipt...that s clearly read money fully available next day......it has been 2 weeks....and he still said money is on hold..... I think he is trying to keep thnmoney without paying me....I will send him to small claims......very...very bad guy....he will come with some excuses....but I have all the receipts from the job I did for him...al the text....bank receipt and everything inneed to show and proof he is stilling my money...DEFINITELY NOT RECOMMEND THIS BUSINESS
Sep 1st, 2023

Jul 15th, 2023

Jun 29th, 2023

I will say that up front the individual who came out and surveyed our home to determine the cost was outstanding! The team at the office was also very good. They were very supportive in providing boxes at no charge for us to pack our own items in. The team that showed up at our home in Las Vegas was equally awesome. The issue that tore this down to a miserable experience was once the truck left our house in Las Vegas. We had orchestrated three house closings and even paid extra so that we would be able to avoid any transfer of our packed items from one truck to another or into even short term storage. We coordinated with the team in in Las Vegas and were reassured repeatedly, that if we were able to complete packing by Friday and be ready to receive items in Colorado the following week, that there would be no off-loading of any sort of our items until they arrived in Colorado. Well, much to our surprise, when a truck showed up in Colorado 6 days later, it was a different smaller truck. Two of our mattresses were now strapped to the back of the cab of the truck and had been badly water damaged when the truck went through a rain storm. Many of the boxes and crates had been damaged and had footprints all over them. Our Baby Grand Piano had significant damage that was not there before (For which we are still fighting for compensation) and to top it off, a brand new commercial treadmill that was still in the crate when packed in Las Vegas was not on the truck. After numerous calls, the treadmill was located in the warehouse and was shipped to us several weeks later. When it arrived, it was uncrated and the iFit card with the activation codes was missing. While the company was very good about quickly replacing the two mattresses that had been damaged, it has been a process getting everything else paid for. As I said, we are still fighting (Arbitration) for the piano damage which consisted of literal gouges in the finish! Word to the wise, get a written guarantee that your items will not be placed in storage, or moved to another vehicle if that is a concern of yours and if you can coordinate the timing. Frankly I'm not sure I would trust the company since the issues occurred in Las Vegas with the unloading and reloading of items that didn't have to occur.
Mar 19th, 2023