Toothfairy Children's Dental

Very bad customer service, they always make you wait hours for your appointment and only one doctor, the receptionists are always in a bad mood with the patients, they only talk and the doctor does not interact with the children's parents, she arrives and does something and leaves and leaves the The nurses with you aside, my son almost got the anesthesia from the other side where it wasn't and if I don't tell him that it wasn't from that side he gets upset and just doesn't get upset and not even an apology. They have canceled appointments without notifying me or when I make them for 3 or 4 months later they don't put them in the system and I arrive and they don't have me there even though I have the card with the appointment written on it.
Mar 5th, 2024

The attention they received was that of llamalet
Feb 25th, 2024

Yes I became disrespectful to you the moment you decided to point your finger in my face.... I wasn't being disrespectful I was asking questions that you were not explaining properly...and this all should of been discussed and communicated with me over the phone before showing up to the appointment, I called yesterday matter fact and NOTHING WAS SAID!!! Now you wanna tell me to calm down because you didn't like my tone when you were the ones who were completely unprofessional, your right I did use profanity because your Manger put her finger in my face and completely was disrespectful. You didn't like my tone well then maybe yall should communicate with your patients and not gaslight them because you don't like their reaction to your mistake. HORRIBLE UNPROFESSIONAL!!!! THEY ARE RUDE AND REFUSE TO ANSWER QUESTIONS. They stated my insurance only covers every 6 months and that they needed the x-rays from their previous dentist and they would only be considered as an emergency today... every time I tried to ask them what that meant after today an I gonna be charged again? They had attitude with me because I wasn't understanding, the Manger decides to get aggressive with me and tell me to calm down when I have had this appt for over a month and nothing was told to me about needing x-rays from their previous dentist... THE MANAGEMENT ALSO SHOULDNT BE POINTING THEIR FINGERS IN ANYONES FACE AND TALKING TO THEM LIKE THEY CAN HAVE SOME TYPE OF AUTHORITY WHEN AT THE END OF THE DAY THE DISCUSSION OF NEEDING XRAYS SHOULD OF BEEN DISCUSSED OVER THE PHONE PERIOD. UNPROFESSIONAL NEVER RECOMMEND THEM TO ANYONE.
Jan 24th, 2024

Absolutely horrible going to the dentist is already very hard for kids and this doctor does not make it any easier. My daughter is autistic and they do not allow a parent in if they are not under 7 this lady was rude to my daughter when my daughter asked if I could go in with her when she started getting a panic attack. she has a cyst in her mouth that really hurts when pressured and she was trying to tell this women that she was hurting her but she wouldn't even stop to listen. I don't appreciate this kind of treatment towards my daughter and we will definitely not be back. If I could give her 0 stars I would. You work with children and should know how to have a little compassion for children who have a hard time.
Dec 11th, 2023

Very good service at the clinic, especially Yamilet, the doctor's assistant has very good attention and charisma with the client. Thank you. Happy day.
Dec 7th, 2023